L L.
transparency on coverage, talk to multiple people, do your research
3 stars given for the inaccuracy of the information being provided. And the number of people needed to get a hopefully clear answer. To try and be as transparent as possible to other consumers. I spoke with a general customer service rep and got one answer, sale specialist and got a different answer, and spoke with sales specialist manager Michael and yet got another answer. So I've decided to update my findings from a few of my questions that got clarified. Is there a dealer hourly rate cap? Full labor rates (Customer General Line) $200/hr (Sales Specialist) How do they cover parts? Dealer rate or after market? New Parts OEM (Customer General Line and Sales Specialist) Is there a certain dollar amount cap or policy cap? Up to purchase price of vehicle (Customer General Line) $9000 per claim, unlimited claims (Sales Specialist) $9000 for the life of the policy, ergo $9k policy max paid out (Sales Specialist Manager) ************************ Clean Bill of Health / Inspection should be done prior to purchase of vehicle to cover yourself. Has a waiting period 30 days AND 1000 driven miles requirement to be considered NON-Pre-Existing. (Pre Existing Conditions not covered - this is defined as if you know that there is a problem, NOT if you know what the exact problem is) ************************ Not Covered: Wear and Tear / Cosmetics / and Maintenance Leakages and Liquid Damage Seals and Gaskets (Any claim that is associated with failure of seals and gaskets in any way is not covered) Preventative Measures