Concord Auto ProtectReviews of concordautoprotect.com

I purchased a warranty in 2/22/2023 for a 2015 Chevrolet Traverse cost me 1,600.00$ for 5 yrs or 100.000 thousand miles did not need to use the warranty until today 10/21/2026 tried calling the number on my contract 888/399/2811 just to learn it was no longer in service so I googled Concord Auto Services LLC to get a valid contact number and found out all about the bad business of this company apparently I’m out of a warranty and out 1,600$ can anyone tell me what and where do I make complaints to and what would be the best way to get compensated or refunded on the remaining time left on this contract I feel bad for all the people that got scammed I was ready to make a claim today. All suggestions are welcome and appreciated so I got scammed to just to find out 3 years later about this company I am totally PO asking for all help where do I start the complaint process

RUN!!! Horrible customer service during my first interaction with this company from both Ashley and Virginia. RUN!!! Sara the Finance Manager was very condescending and rude and not helpful. Someone really needs to go through this department and train them on basic customer service skills

Concord Auto Protect is a total scam. We spent DOZENS of hours and uncounted phone conversations with multiple agents who are deceitful and NEVER follow-up or resolve a claim. THEIR COVERAGE IS WORTHLESS. Make a donation to your favorite charity and take the tax deduction, you'll be dollars ahead. There have been countless complaints filed against Concord with the Pennsylvania Attorney Generals Office, DO NOT DO BUSINESS WITH THIS COMPANY.

I bought a policy on June 6th, 2023, with a four-year coverage term. Despite efforts to contact the insurer for a claim, their phone number is out of service and website is unavailable. I recommend exercising caution when dealing with this entity and filing a complaint with the Pennsylvania Attorney General .

I originally bought a bumper to bumper Premium policy (VSP# 895229) for our 2015 Cadillac SRX on 8/8/2019 and paid $1,800.00 in full up front to cover this vehicle until 2/8/2025 or 125,800 miles. On 7/12/2024 at 50,597 miles I was having a shifting issue and took it to the local Cadillac dealership for service. They indicated it needed the control modular and valve body replaced at the cost of $3328.12. They contacted Concord Auto Protect for preapproval for the work and were told they would get back to them. Four days later after several phone calls the Cadillac service writer was told “sorry but those items are not covered under our policy plan”. After reviewing the entire policy and stated exceptions, no where does it exclude either of these parts. So I called Alex Brenner, the Concord adjuster who had declined the coverage and contacted the dealership, and told him I had the contract right in front of me and neither the contract nor the exception excluded those parts from them covering this repair. Again he declined to cover it. I asked to speak to a supervisor and he sent me to Michael Solomon, which I have learned is the owner, only to leave an unreturned voicemail. After several emails sent to Michael I finally got a response on 8/5/2024 that said “We will look into this matter and advise shortly”. Well I’ve been waiting over 40 weeks for him to look into this matter and have yet to hear anything, even after many emails. Of course I had to pay for the entire repair along with the wasted $1800.00 for this worthless insurance. BEWARE OF CONCORD AUTO PROTECT!!!

This company is the biggest scam there is out there. They will not cover anything ever no matter how well you maintain your car. Please do not go with them ever.

Pure scam They take your money and when a claim happens they deny or make every excuse not to cover anything. If they do approve an amount you or the repair shop will never be reimbursed a dime.

Worst company I have ever dealt with in my life. Do not, under any circumstances, give these people your money - they will take your money, deny your claim for bogus made up reasons, and then screen your calls and never call you back or answer your emails