Terry M.
Stay away
Stay away - despite the positive reviews you’ll see all over the internet Concord Auto Protect is an crap company. I bought a warranty, explained existing issues with my vehicle and the rep said that was fine - once the initial period and mileage was met I’d be covered for the repairs. Wrong. When the time came a rep said he’d put the claim in for me so I’d be all set. A few days later some clown from Concord Auto Protect calls me to tell me that I would in fact not be covered, the opposite of what the two other reps told me while I was purchasing the coverage. Not only that the clown told me I was trying to defraud Concord Auto Protect and got all heated like an immature child. Concord Auto Protect is worthless and the employees are rude and unprofessional.
Response from Concord Auto ProtectOct 8, 2019
Hi Terry, we are sorry you had this experience but it wasn't with us. We don't see anything with your information in our system and we wouldn't say we would cover an existing problem. If your policy was purchased under a different name, please reach out and we will rectify this for you.