Concord Auto ProtectReviews of concordautoprotect.com

I would recommend Concord Auto Protect to everyone I know that is looking for a reliable and fair car warranty company to use. I think they have a plan for anyones budget no matter what you're looking for. I know my budget for a plan was not very high and they still were able to offer me coverage for my car. Excited to see how the plan works out in the long run but I think it was the right purchase to make to have some sort of peace of mind from repairs.

THE WORST!!!! DO NOT BUY A WARRANTY FROM CONCORD AUTO PROTECT. WE HAD IT 3 MONTHS WE HAD AN ISSUE WITH OUR CAR. THEY TOOK 3 WEEKS TO GET BACK TO THE REPAIR FACILITY AND ASKED THEM FOR SERVICE RECORDS. HOW CAN WE HAVE SERVICE RECORDS IF WE JUST BOUGHT IT 3 MONTHS AGO AND IT WAS THE FIRST TIME FOR SERVICE. THEY DEINIED THE CLAIM AND WE DEMANDED OUR MONEY BACK THEY SAID OK AND WERE TAKING 20 PERCENT FOR HAVING COVERAGE FOR THE THREE MONTHS TIME. WHAT GOOD IS COVERAGE IF THEY DONT COVER YOUR CLAIM WHEN YOU NEED IT. READ THE BBB REVIEWS NOT THE FAKE ONES THEY POST. THE BBB GAVE THEM A GRADE OF AN "F"

Purchased PREMIUM, no deductible warranty, the top tier warranty they offer. I was told most claims are approved on the SAME DAY of service. Four days into a claim and cannot get an answer. Customer service phone representatives are HORRIBLE. They are unprofessional, almost thuggish in conversation. Spoke to two different individuals. Rude and hostile from the first question asked. We are now eight days into the claim, have called every day to get an answer, and Concord only replies, "Someone will contact you." Then, silence. DO NOT USE THIS COMPANY.

I used concord on the belief that they would use oem parts in my BMW. No they only use generic parts. Also I have called 5 times to get my refund since I canceled my policy. Each time they said that they was going to PayPal me. This company should be a shame for just flat out lying to individuals. Aa a military member integrity is super important. I will definitely make sure my military community knows to stay away from this company. They should be banned. So sad to see companies scam hard working individuals.

I purchased a policy with this company back in 2020 . im within the guide lines of my policy and my transmission went out , took to a shop like they said . Shop did everything they asked them to do . After SEVERAL calls from me and the shop and 5 days later they DENIED my claim for a "TSB" ! Even the shop told them those had NOTHING to do with my trucks problem , they wanted to give me $250 towards my $4200 repair bill . This company is a complete SCAM !!!!

Have canceled the policy in February and was told I am entitled to a refund great right. They said they would credit card that I used to purchase the warranty but I don't have it anymore, so they said they use ZELLE to return it. I set it up with my bank and waited never came so I called them back and told them this and they said they'd check on it. They were very helpful gave me all the info about the transfer, I gave that info to the bank and they also checked a few times but they received nothing. As of 3/08/2023 called again and was told they would have an answer by 4:30 hope so.

This review is for Jose Garcia. He was the best in helping me when I Unfortunately had a bad experience with another rep, when I was trying to get a partial refund. Thank you Jose for the best service I have ever received. Jose truly cared a d made sure that my issue was taken care of. Respectfully, Tricia Kempf

WARNING--Extremely dissatisfied. I purchased a $0 deductible plan and when filing my first claim discovered they would only cover less than 50% of the repair for a covered component. The amount authorized was short on labor hours to do full repair and authorized a very low amount for the part. I got 3 quotes all in the $1300-$1400 range and Concord authorized a total of $600 for an AC compressor repair on a 2018 Maxima. I left multiple messages and sent emails to the claims department and customer service and do not get a reply. This company misrepresents the coverage and does not act in good faith. STAY AWAY. REPLY TO CONCORD: I am rejecting this response because: I received 3 quotes that were much higher than the amount Concord authorized for the repair. In one of my emails to them I asked them to find a reputable ASE certified repair shop that would be willing to do the repair for what they estimated. They did not reply to that message or any of the many other phone/ email messages I sent. It goes back to my original point that the plan was misrepresented as a $0 deductible plan since they do not cover the full cost of a repair. The plan states that I could take my car “to a licensed repair facility within the United States, which has at least one ASE certified mechanic capable of diagnosing and repairing your vehicle using proper and appropriate equipment” I did this and went beyond by getting other quotes from large established and highly reputable shops including a dealership. Concords response is misleading. They are not factoring in the actual cost f the repair resulting in a large out of pocket cost to me.They totally misrepresented this plan. I would welcome a full refund, not a prorated one. They have not paid any claims against my plan yet.