RetailMeNotReviews of community.retailmenot.com

I have made 25 purchases in Sept alone and I haven't gotten one penny. On my rewards page it shows all the dates of my purchases but under money earned, it shows nothing. It used to show 22 dollars but that has vanished. I am beyond frustrated with this. I couldn't find an email for customer service. Can someone contact me? Thank you, Carole

I have SEVERAL missing cash back transactions that haven't been paid out and it's been well over 45 days. However, RMN conveniently disabled their "Help" link to contact them about missing cash back. There's no other way to contact them about it. Until they resolve this, I'm NOT using them to make anymore purchases even though they usually have higher cash back rates than Rakuten. Rakuten on the other hand has been honest despite their lower payouts. You can also contact them the next day about your transaction rather than wait 45 days with RMN (which they obviously do so you'll forget about the purchase).

Horrible company! I have reached out many times over the past several months and no response!! I never get the verification code to my email in order to redeem my rewards to my paypal account. I have tried and tried, and the email verification code doesn't come. Other emails come to me from them, so I know they are not blocked! Cash I can use has just been sitting in my account! No one from retailmenot ever responds!!

This company is out to steal your money, it’s a shame there is no way of giving negative stars on this review. I was using their cashback web app on small online purchases and regularly getting the cashback transfer via Paypal. So far, so good, until I made a large purchase, which resulted in them retaining my funds under the pretext it was "Ineligible due to suspected violation of Terms". Guess what? I contacted the vendor from which I purchased the products and they confirmed to me that they did not flag the order at all and that the cashback amount was indeed PAID to the related account, which means, Retailmenot under their OWN DISCRETION decided to subtract the funds from my account and keep the money for themselves. If this is not stealing, then I don’t know what it is. I would never ever recommend Retailmenot to anyone, they don’t even clearly display an email address to contact customer support on their website and the web link they provide to do so doesn't work! You would be much better served by Rakuten, RebatesMe or Active Junky, as they offer the same rates but are honest companies, you’ll never have any trouble with them.

They claim to offer great cashback rates, but that is easy to do when you never track or pay cashback. Will be going back to more established cashback sites moving forward.

First experience with this site and can't even get that right. They will do what they can to not give you your rewards. Claiming my first purchase is "Ineligible due to suspected violation of Terms." Many other better options for purchase rewards, never have issues with Rakuten. Guess I will be continuing using them for future purchases.

I have been using RMN for years and have no issues redeeming my rewards until it is a large amount. The $5-10 deposits to my Venmo account instantly but $30 and up I always have to try to contact customer service which is a failure because I can never get anyone on the phone and those chatbots on the app and website are useless. Then they make you email them your issue and nobody responds for weeks! That's just bad business!!

Updated Review: Expedia was activated when making my purchase! Other companies take care of their customers like Rakuten, never any issues. I’ve been using retail me not for several Years and whenever I have a large purchase I make sure I use one of my cashback apps. I recently made a large purchase through Expedia.com I was suppose to receive 10% back. What retail me not doesn’t let you know is that transactions take a long time to process. I noticed that nothing was pending and contacted them with my receipt and my concern. The customer service manager “Jaime” was unhelpful and said I’m basically out of luck for that purchase. I use Rakuten and every time there is an issue they ask for my receipt and credit my account for the cashback I’ve earned for using their app/website. RetailMeNot and Jaime, the unhelpful manager, need to do better and take care of their customers. How hard is it to process cashback that your website states that you will get back when making purchases? Please do better