CommonReviews of common.com

This place never responds to anything and you can not get in contact with anyone besides a useless emergency number where the people say they are going to email the “team,” and that team never responds. The latest problem I’ve had is that one of their maintenance people stole something out of my room. And when I say their team, these aren’t actually employees of theirs, they are 3rd party contractors who are unprofessional, incompetent, and show up in your apartment unannounced, no prior notification, will be in your apartment late at night when you get home, and steal. I’ve been trying to contact Common and they won’t respond. Not including a dryer they haven’t fixed in 8 months.

I have been waiting for them to fix my sink for 2 years. They have terrible security issues and homeless people steal stuff from the garage all the time.

What I find weird is that Common takes the time to respond to my earlier review with "Our team will be in touch with you to discuss your situation." but doesn't actually follow up with me... Im still waiting

It seems all of the company's money goes into advertising and marketing and none into customer care. My suitemates are currently dealing with a new roommate that we find to be dangerous. Common has no policy in place that can immediately ensure our safety. Instead they sent us a tone-deaf template email telling us our options are to transfer and risk higher rent or convene a meeting with someone we just said we felt unsafe around. This situation is frustrated by the fact that the property manager in our city of DC is either intentionally secretive about their address and contact or they don't actually maintain one in this city. Your leasing agent will likely ghost you once you've signed your lease. They don't inforce their policy on smoking. Our building has been dealing with a package thief since at least Junef and they have their employees lie about security cameras. There are no cameras facing the mailbox. There's a singular one outside the front door that we are sure is broken. Truthfully they deserve less stars, but I was worried the review might be buried.

Great help from Gordon. He was really open and quickly answered all of my questions and then some. We had a great conversation and I never felt rushed. In fact, that personal touch is one of the factors that is pushing to me to choose Common.

DO NOT RENT FROM COMMON. Worst living experience of my life. I could go on and on about the long list of issues I’ve had living with them. But to highlight a few, they locked me out of my apartment because they screwed up on the terms of my lease and thought I had already moved out when I still had a month left, and they were incredibly rude when I tried to contact them to have this issue fixed. They’re impossible to get in touch with to have property issues fixed, and any emergency issues they always just say “we’ll communicate this to our team” and then NOTHING ever gets done. They’re the most unprofessional and poorly communicated leasing team I’ve ever seen. I promise you will have a horrible experience living at any of their locations. They get you because the apartments are nice, but the terrible management IS NOT worth it, I promise you.

Zack was great from the tour to the agreement details. Everything worked. Thank you.

I love living at Common. I am appreciative of the care and support from the team. Thank you sincerely.