CommonReviews of common.com

I needed clarification of the payment ledger and was given a response in less than 12 hours or so (I called at night and received clarification by the morning). My roommate also needed help but was failing to get the attention needed, so I asked Kaitlin (who responded to me) if she could take notice and she did so immediately. He was very pleased. Thank you, Kaitlin!!

Excellent response time & great communication

I had to remove my previous review because as soon as I paid money to this company they stopped responding and managing problems. 1) My card was charged a convenience fee TWICE. I asked to pay with my bank account and the management couldn't help. So $80 less from my pocket. 2) On my move-in date when I arrived to the apartment I have realized that the security lock in my room doesn't work and none of the bathrooms have locks. Can you believe it? So my room and unit wasn't ready and I let the management know about it. I had to give a written notification that they are violating the clause 16 of the lease and I am terminating it now. And the management keep saying that "Your privacy lock being broken does not prevent you from occupying the unit as long as the door to your suite is functioning and locking." And this is a co-living place. Of course it does prevent me from occupying the room. How am I supposed to live there when I cannot use a bathroom when there are no locks. Manager Samantha is extremely unprofessional and unhelpful.

The absolute worst landlord-tenant relationship I've ever been involved in my life. I've met cool people there but depending on who lives in your building your life can be a living hell, smoking inside is the norm, it's been 3 months and they haven't returned my security deposit, during 911 emergencies they couldn't care less, fire alarm went off and no one responded, people come and go very often so it's always new faces and no sense of safety, one nice cleaning lady only has 6h/week to clean an entire building (some areas like the kitchens end up completely filthy and it's not her fault because at least she can blame it on the residents - which is true)... Having a homeless person living in the building premises (read: right next to the backdoor) is probably the nicest thing I can say about my time there. Very nice guy.

Fabiola at Common National Landing is an amazing specialist. She has helped me so much with my move and transition from Boston Massachusetts to Virginia. I appreciate her and the rest of the staff for creating a comfortable space and helping me make Virgina my new home.

Fabiola at National Landing, Arlington VA is amazing! She has been so helpful with answering my questions in a timely manner and always being available. I’ve had a great experience with her.

I would like to thank Kaitlin for helping me out and king wonders on keeping me posted and being active with me in our conversation. It was crystal clear and I’m glad we were on the same page, again thanks a lot! I can always count you for support anytime.

The employees were very friendly and they respond rapidly to questions. I would only recommend they call back or send messages by phone -as far as possible- instead of sending mail all time.