CommonReviews of common.com

Great value for the money, but expect some annoyance.

Frances was incredibly helpful/calm and explained to me exactly what I needed to know. Keep doing a great job Frances!

My wife had inspected and agreed to lease a unit at Common Madison in Seattle in early August 2021. She signed the lease, paid first and last months’ rent as well as other fees. Two weeks later, she received a phone call from one of the admissions team saying the unit was not available due to prior commitments. She was given the option of leasing another unit at Common Summit located at 1722 Summit Ave in Seattle instead. She accepted with the understanding that the unit would be comparable. On August 28th, we were in the process of moving her to the Summit unit #307. The neighborhood was not comparable to the Madison location. It had no elevators, no view, poor lighting, and a quick check of registered sex offenders revealed a total of 15 within a one-block radius. A similar review of the Madison property revealed zero. Not a single day or night has ever been spent by us at either unit. I find it interesting that our daughter, under her married name, looked into the Common Madison property on September 1, 2021, and was told that a unit was available. My wife was never offered another unit in the same complex. We suspect that this may be an instance of a bait and switch tactic. Since September 1, we have repeatedly tried to contact the Common “team” and have had no success. When they respond, they typically state that our questions/concerns are being transferred to another “team member” who never responds. We had an appointment with a Commons representative for a phone consultation regarding the termination of the lease on September 10, 2021, and she did not honor the meeting nor offer an explanation. We have been trying to negotiate with the Commons team in good faith, but they don’t seem to be communicating internally or are just trying to wear us down. We have extensive records of communication efforts we have made to Commons to resolve this situation, but as stated before, we are told that another “team member” will contact us and then we are ignored. At this point we have paid Commons $4,090.77. We finally opened a dispute case with Visa and some funds were returned to us and future charges frozen. At this point, Commons still owes us $2,290.77 We are considering legal action to cease the continuing billing for a unit that has never been occupied. Apparently, Common has recently contacted the King County eviction prevention and rent assistance office to apply for assistance to pay for a bill that is not valid. Any legal counsel charges we incur will be added to the funds we have not been reimbursed by Common.

If I could put a zero I would, this company is like a used car salesman bate and switch. If your not willing to pay $1500 don’t bother the false $1004 is a bate to get calls, they string you along if you did get the grand prize of the lessor rent with a shared bathroom 🚽 your lucky otherwise look at Eddy there’s more options for the price Common is charging, the clue is if you can afford $250 more oh and another $250 more you can rent from common otherwise look elsewhere if I could give 0 review I would

Cell phone service and wifi doesn’t even reach to my room at The Clifton. The most ‘common’ thing at Common are Roommate issues. Common is very unresponsive when billing issues arise and the online payment portal erases payment history. All of the on site building staff are wonderful but aside from that, do not be drawn in by the flexible leases and furnished apartments. It’s a horrible experience.

Hi, the onboarding experience was grate with Zack. But I didn't like that no one told me before moving to this apartment that there had been problems between roommates. When I moved here I had the surprise that one of my roommates suffers from some kind of mental disorders and she turns really aggressive, I have been living here for almost 3 weeks and every night she makes loud noise until 5 in the morning, she has a disorder in the common areas and recently she broke the TV, some kitchen materials and she made holes into a wall using the broom. After that discovered by many of my neighbors that she has criminal records and she has (or had) a firearm. I contacted the emergency numbers but i feel like if I was ignored because no one has resolved the problem that me and my roommates reported about her. And maintenance is not going to repair or replace neither the Tv and the wall with holes in it. So my living experience here is not the grate for that situation. I really like the common areas and my room but I don't feel safe living with someone like that. I hope that after this we get a resolution for me and my roommates who are also really concerned about their safety, and we get repairs in our unit.

My air conditioning wasn’t working and the edge by common maintenance was fast to fix the problem. Within only a few hours of the request my AC WAS FIXED.

Great support. Very prompt and friendly.