CommonReviews of common.com

Common at Broadridge is in a prime location with amazing amenities. I had the pleasure of being the very first tenant in my unit and it was comfortable and just the right size for one at 250 sqft. The only thing stopping me from giving this 5-stars is the fact that I felt the struggle of the building gaining more and more tenants as well as some issues the the shower pressure. Also the carpet that comes in the furnished unit produces a ton of dust and it’s up to the tenant to replace it if necessary.

I stayed in the Havemeyer home. Stay far away. Things might seem fine during the tour but that’s a mirage. Our AC did not work for the whole summer (2021), and we (myself and all the suite mates) had to push them hard to get answers (apparently a Freon leak which I strongly suspect was known to them for years). Also, things will break down all the time in the suite. I eventually moved out, and the worst part was that I did not get my security deposit back for 2 months. They were totally unresponsive and I did not see my money back until I threatened legal action. Stay away!

Common is a great place to relocate to, the home has no insects, the amenities are great, the community is great, and they even hold community events that are held at multiple common locations. All the staff are great, especially Kaitlin, she is an exceptional member support specialist because she was kind and responded within 24-72 hours. Whether you are in a room with a private bathroom or not, common living is a great choice for you.

Kaitlin was very helpful and responded quickly to my questions and inquiries when I reached out! Overall great costumer service and I really appreciated it.

Jessil followed up to confirm that internet connection had been restored. That is exceptional service.

I had many issues moving in and many delays which is why I’m leaving 3 stars. However, Leah, who showed me the place and addressed many of my concerns made this A LOT easier. Any issue I had she always replied to my messages or calls and helped me out! Literally would not have gotten through if it weren’t for her continuous help.

Awesome experience! I thought we’d wait for so many days for our parking request but Frances was very responsive, encountered log in problem in between as well but no sweat, she got it :) good job!

Stay far, far away. I could write a whole essay about the awful experiences I've had but will do my best to summarize: Room filthy upon move-in with previous tenant's toenail clippings on the floor. They chalked it up to administrative error where they didn't know I was coming that day. Horrible construction noise outside that they failed to warn me about. Broken windows that would not close fully--took a month to get fixed and even now are still not fully fixed which lets a ton of the construction noise in. And the current situation I'm dealing with right now: I'm trying to transfer to another one of their properties to escape the loud construction and their transfer agent is ghosting me over text and I can't get in touch with anyone over phone or email. Their phone line is now "emergencies only" and the best they can do is tag someone in my case file which has not been getting me any more help or responses than usual. I saw the bad reviews when I first was looking into Common and I kind of wrote them off. PLEASE do not make the same mistake I made. There is nothing they could write in any of the review responses that would make me change my mind or ever recommend this company. If anyone from Common is reading this, please reach out! I just emailed you at members@common and transfers@common today and will be emailing you daily until I get some help with this. Do not tell me to reach out over email because I am already doing so.