Comfort MedicalReviews of comfortmedical.com

The person was very nice and helpful. And I received my order in just a few days

It was amazing and was so simple.

While not being thrilled about the medical issue that I face,Comfort Medical has been very cordial, informative through the process of setting up the needed equipment I need to get through my situation. I really appreciate the guidance and them reaching out and making sure I have what is needed. Thank you!

Everyone I spook to on the phone was very helpful and nice.

The representative was very knowledgeable and pleasant to work with. The products arrived in a timely manner.

I have now received two shipments from Comfort Medical. After receiving the second shipment it was obvious to me that my first shipment was 10 boxes short. However, Medicare was charged for 20 boxes. I contacted CM to let you know I was running short and was told you had shipped me a 3 month supply. When my second shipment arrived days ago, there were 20 boxes which was double my first shipment. I have now received a bill for over $200 dollars! I have Medicare and a supplemental plan with Anthem (Part C ) and United Healthcare (RX). Why am I being charged even though I have met my deductible? The bill Had very scant information other than showing that thre billing was for QTY 52. Not sure what that stands for but it looks like the charges filed with Medicare were for 52 boxes (?). Is that a correct assumption? If so, you are in error of overcharging. I called CM and was on hold but pressed the selection for a call back. That was last week. I never got a call back. Why?

The customer service agent who took my order was not diligent in following up after my order was placed. I received confirmation from my surgeons office the prescription had been faxed with received receipt but I was told by a different representative no information was received under my account. I was also informed my DOD ID number for Tricare was invalid which proved to be inaccurate. I had questions about my order to ensure all items were on order. Again I received no callback, only a shipping email. The products were delayed enroute but no explanation was given. There are additional Coloplast supplies required which were addressed (Elastic Barrier Strips, Brava Powder, Brava Adhesive Remover Wipes, and Brava Lubricating Deodorant 8oz) during an initial call with Erin Boggs of Coloplast that were not placed on the order. Attempts to address these concerns have gone unanswered from Comfort Medical.

The delivery was on time and the package was not damaged.