cometeer.comReviews of cometeer.com

They messed up two things with two different orders. NOT quick to respond. And not helpful. The coffee is pretty good, although expensive. But the bad customer service makes me never want to place another order from this company. They have got to get it together.

They offer lots of free or discounted coffee to get you in the door but then the subscriptions come quickly and are confusing and expensive. There doesn’t seem to be a rhyme or reason to how much they send you - our family loved the coffee and had three subscriptions and each one was different. The most expensive was $170. Once the subscription date comes you can’t change or cancel it. It’s not always clear you are even signed up for a subscription. Read the fine print. Buyer beware! Too bad because we would have kept the subscription going but didn’t feel we could trust them.

Incredible Coffee- hard to make a pour over this good. Long time customer, but yes you need to click through what's a pretty standard cancelation flow if you want to cancel. Nothing egregious.

Cometeer Coffee’s “free trial” isn’t as straightforward as it seems, and I want others to know before they get caught off guard. After signing up for a trial box via a friend’s referral, I delayed my subscription by eight weeks to avoid any immediate charges. Despite this, Cometeer processed an unexpected $89 order almost immediately. Their website falsely presents the ability to “pause, cancel, or customize anytime,” but the reality is different—no clear indication of a ship date or charge appeared when I set my preferences. Canceling is a hassle, with multiple confusing screens and buttons that are tough to navigate. Their customer service response was unhelpful, citing a no-refund policy once an order is processed, blaming the “frozen nature” of their product. Adding insult to injury, expect an onslaught of emails—around 20 in one night. The trial is advertised as $64 with discounts, yet I was charged $89 without explanation. I’m disputing it with my credit card, but the experience left a bad taste before I even tried the coffee. If you’re considering Cometeer, watch your account closely and double-check their misleading subscription settings. Their practices prioritize sales over clarity, and I’d hate for others to feel blindsided like I did. Proceed with caution.

Cometeer's coffee quality is great. Subscription cancelation process is very bad though. The cancellation process on the Cometeer website is intentionally difficult and uses a "dark pattern" or "roach motel" design. Subscribing was easy, but canceling was deceptively difficult. The process involves multiple steps with hard to spot buttons and misleading language designed to discourage cancellation. Users must navigate multiple pages and click hard to spot "Cancel Subscription" buttons. This can create the false impression that the process is complete. This whole process left me unsure whether the cancellation was successful and I had to go through the process multiple times to make sure. It is completely unnecessary. Make it simple to cancel. Is it your goal to collect extra revenue from customers who are confused by your unnecessarily difficult cancellation process? Is it worth the long-term cost of losing a customer's trust and damaging brand reputation?

UPDATED 8/18 at bottom. Additional problem of defective capsules. Bought a trial coffee pack at a local Massachusetts mall and found that they then decided to sign me on to a monthly subscription with my credit card. I DID NOT SIGN FOR THIS. And they didn't have an address nor email to even send me the coffee that I supposedly signed up for. I couldn't call them because they refuse to provide telephone numbers to customer service. The best they had was an email to a third party customer service company who refused to provide phone number. Do not buy at these mall promotional setups. Don't give them your credit card. Horrible customer service and I still await their phone number from their lack of "customer service." Two months following my complaint and a similar complaint to the Better Business Bureau they have not yet responded other than a robo-like email from a third party service that I have never heard of. They wanted my credit card number and I declined that given the history. I DID ask them for a telephone number of someone at the company itself so I can cancel the auto pays. Ended up dealing through the credit card company. Then I started using the box that I did purchase. Two of the capsules were only half filled. No way I will email to complain. No use. STAY AWAY FROM THIS COMPANY!!

WORST COMPANY TO WORK WITH ... NO COMMUNICATION... ... ABSOLUTLEY AWFUL

Ok, give them a chance. I thought the same thing. I recently contacted them on a Friday at around 5 PM. I received a response within 4 hours. Not only did they respond, but they resolved my issue.