cometeer.comReviews of cometeer.com

Cometeer's coffee quality is great. Subscription cancelation process is very bad though. The cancellation process on the Cometeer website is intentionally difficult and uses a "dark pattern" or "roach motel" design. Subscribing was easy, but canceling was deceptively difficult. The process involves multiple steps with hard to spot buttons and misleading language designed to discourage cancellation. Users must navigate multiple pages and click hard to spot "Cancel Subscription" buttons. This can create the false impression that the process is complete. This whole process left me unsure whether the cancellation was successful and I had to go through the process multiple times to make sure. It is completely unnecessary. Make it simple to cancel. Is it your goal to collect extra revenue from customers who are confused by your unnecessarily difficult cancellation process? Is it worth the long-term cost of losing a customer's trust and damaging brand reputation?

I actually REALLY like their coffee and tried quite a few different roasts and brands but when I had an issue it was like pulling teeth to get help and a some sort of solution. From what I've seen its gotten worse and im VERY worried about being left on the hook paying a premium for a product and company that doesnt stand behind their product and have a actual person customer CARE line. Proceed with caution

I really love this company's product, and have ordered it ~20 times over the last 2 years. Over that time, however, I've noted that the website is getting worse and worse-- in that if you want to cancel a subscription, you now have to go on a wild hunt through *8* different screens to do so. Going to "orders" or "payment" won't get you there. Additionally, they used to send reminder emails for upcoming orders-- and because people canceled whem reminded, they stopped. This decision is much more aimed at short-term profits than long-term loyalty. The product is too expensive ($70 / shipment) to have a really inflexible policy. In this case I will be traveling for work, and the coffee will melt on my front door.