cometeer.comReviews of cometeer.com

I signed up for the Cometeer subscription. I first got the trial box. I just today received my first real box. I see on their website that it specifically says "Frozen Capsules Ship On Dry Ice To Your Door". This is incorrect. The trial box and this subscription box both only had one single freeze pack. The low quality kind you just stick in the freezer and shove in a lunch box. There is no dry ice anywhere. I met the delivery guy at the door and immediately opened the package. The freezer pack was melted and every single pod was thawed. This is false advertisement. The coffee itself is great but the 2 stars is for the lie.

UPDATED: A friend sent me an opportunity to get a sample box for the cost of shipping. Coffee was delicious, however I just got a notice that I’ve been charged $95! For a subscription. I didn’t get any notifications. There was not any communication asking what I would like to subscribe to (light coffees, dark coffees, regions etc.) and no heads up that the subscription was starting. Just an email saying my order was confirmed. Not even on the level about what I had ordered or paid. Had to click on the link to find that out. The coffee is delicious and is perfect for that afternoon cup. But just be aware of the subscription if you're doing the sampler pack. (I was provided a refund when I connected with customer service and appreciate the sincere response)

They offer lots of free or discounted coffee to get you in the door but then the subscriptions come quickly and are confusing and expensive. There doesn’t seem to be a rhyme or reason to how much they send you - our family loved the coffee and had three subscriptions and each one was different. The most expensive was $170. Once the subscription date comes you can’t change or cancel it. It’s not always clear you are even signed up for a subscription. Read the fine print. Buyer beware! Too bad because we would have kept the subscription going but didn’t feel we could trust them.

The coffee is great but the customer service is non-existent. They shorted my delivery by a box of coffee which is decently expensive. Not a big deal, mistakes happen. The issue is that it's been days since my first email and no reply. I tried calling and you reach an automated message which instructs you to email or text and then disconnects. When you text the number they auto-reply and say it will be up to another business day before they get back with you. I have yet to receive any communication that is not automated.

Was satisfied in the beginning and I will say the coffee is quite good however, customer service leaves much to be desired. I have ran into difficulties with deliveries in the past w/ the most recent being never receiving my subscription order. yet. I was charged full price for it ( not receiving my customer subscription discount) and now I’m still trying to resolve this issue. My best suggestion is try to locate a store nearby you that sells their product and purchase from them. It’s a shame because it is a good product just a poorly run company.

The fact that Cometeer refuses to talk to you via customer service line is unacceptable. I'm trying to update my profile payment card and they keep sending me a link which I'm not receiving (nor is the link going to my junk folder). My shipment is on hold as a result. Why can't Cometeer just allow you to change your card on file via the profile section? Frustrating. Very cumbersome.