ComcastReviews of comcastbusiness.com

Not sure where the ball got dropped, but the small business i was working for did NOT need BVE. Whoever sold them this product and keeps convincing them they need it is lying to them, and I wasn't able to convince them otherwise, and I quit. A place with 3 employees, none of them full-time or computer literate has any business running VoIP.

Have been trying to get my internet speed increased out of contract for the past week. Been passed around from retention specialists, sales, tech support and they cannot simply increase my speed. Being a business, we don't have time to wait this long for a simple increase in speed.

Is there a worse internet company? They are kings of price gouging to small businesses. I had 100mb and paid $479/mo. Yes, you read that right. Thankfully I have moved on and will NEVER return to Comcast. I will be letting my massive network of business owners know my solution to saving over $300/mo. with MUCH faster internet.

This company is the worst I have ever dealt with when it comes to taking advantage of their customers. Heartless! Bill went from $390 to $690 due to being out of contract. My wife handles our payables and missed this increase for 5 months dealing with cancer. When I called to see if they would help, they mentioned they could get us back on the $390, but would offer nothing to help with the additional $1500 we paid. I told them we would cancel and their response was, you're required to give 30 days notice. Basically so they could stick me for one more month, only with year end price increase, it's now over $700. We not only canceled our business account, but we also canceled our home account. Hope it was worth it for them, because I will NEVER deal with Comcast or Xfinity ever again and I will make sure everyone I know here's of my experience.

Really awful. We have had a Comcast Business plan for over 10 years. Where we are located, there is no real competition. They are awful. Parts of their technology keep failing and their backend help are obviously located overseas and are untrained. Our most recent experience was loss of voicemail on our business line. Due to the tech's lack of training, it was a miracle that service got restored after a couple of hours on the phone. The problem ended up being Comcast had moved the voicemail to our nonpublished number from our published number without our knowledge. Problems like this have happened on a regular basis with Comcast. Get a different vendor if you can. Jan 22 update: Comcast problem still not fixed after 2 days. Really all they have to do is activate voice mail on our main business line. Is this nuclear physics? No. Comcast is using the Boeing plan to destroy their business from the inside by outsourcing services to the lowest bidder.

Worst cable company Ive ever dealt with

Bought a division of a business who used Comcast VoiceEdge and wanted to port the phone number of that division, not the whole account. I signed up with them specifically so porting the number is smooth, going from one Comcast customer to another. 35 days and multiple hours and phone calls, and multiple service tickets that they closed without resolving, the number is not ported yet and I am losing customers. They apparently sent the ticket to fraud dept because after the account owner in the selling business called them and gave permission to port the number, they called the business themselves and talked to someone who had no idea what was going on and were told not to port it. Assuming this is a mistake and not incompetence, one would think it can be fixed. The selling account owner and me got on the phone with them together and they could do nothing but put us on hold and come back for about an hour, then tell us it is resolved. Next day the ticket is closed and nothing is resolved. Another round of calls and they gave us the number to legal who said they did not deal with this and they referred us to fraud. They said they did not deal with this and back to customer service. Customer service after almost 90 minutes on the phone told us that their "higher up" department suggested I hire a lawyer to get this done. I asked to make sure that I'm not imagining things, but it was what they said. Sue us so we can fix your problem. I cancelled the service and went with another provider, but not before paying $280 because I did not cancel in the first 30 days. Sounds like that's all they wanted. Keep me on the hook till the 30 days are up then give me a ridiculous answer so I would cancel and pay them the fee.

I had a terrible experience with Comcast Business in Caroline County. The service has been absolutely horrible, and the customer service is a nightmare. I had to cancel my service due to an unexpected office move because the building was sold, but they gave me the runaround during the process. Even after I officially canceled, they continued to charge me for services I no longer had. When I called to dispute the charge, my concerns were completely ignored. I even tried their online chat, but it was the same story—no one would listen to my concerns. This is truly bad business all around. I would not recommend them to anyone!