ComcastReviews of comcastbusiness.com

Terrible billing process and customer service reps that have varying proposed solutions and are unable to correct billing (over-billing by not shutting off coax internet after they installed a fiber line and consolidating all service bills into their new online payment center).

They are the top, the best internet provider in the whole state of Indiana as far as I'm concerned, I've tried almost all best never had an issue 👍😊💯

Will say anything to get the sale. Completely dishonest.

I would give Comcast Business service 1 star but the only reason I am giving 2 stars overall is because their internet is fast. I have been a Comcast Business customer for over a decade. I signed up for 300 MB speed internet for $109.95 per month. At this point in time, its excessively overpriced for the speed considering you can get 1 GB for less than what I pay for 300 MB. Two years ago, my monthly bill increased 2.5x. I called and found out my promotion ended. Fine. I asked if I could get the same rate and have them prorate the couple months that went over. They agreed, I signed up for 2 more years, and come to find out, I still had to pay the ~$600 in overages even after spending 6 hours on the phone with multiple reps. They straight up promised me something and lied to me. I paid them. I was happy paying my $109.95 per month for the service I was receiving. Prices should go down over time, not up. They shafted me and here I am, 2-years later, cancelling my service and sharing my negative experience with them. They could have kept receiving my $109.95 per month for many years instead of playing games. Now they are losing my monthly payment and receiving well deserved negative speech from me online. Comcast is among the worst companies I have worked with and I would highly recommend you not using them if you have the opportunity not to. Please note - My review says I am in New Zealand due to my needed VPN, but I am actually within the US.

Worst company ever, the true meaning of vampires. They keep increasing the monthly fees with some bogus names and taxes, when you call they try to get you to sign up for more deals and promotions just to get you deeper and deeper with them. Simply because they know that zone is only covered by Comcast, so they will abuse it. If you have a choice any other choice do not sign up with Comcast, i hope they go bankrupt.

Literally the worst company on the planet. I pay for 300 speed, but they only deliver 100 wirelessly because their modems can't handle 300 (a rep told me that). I reached out to see if we can add somethings to make the service get to the level I need, but they don't send people out anymore so they just offered more speed (which they can't deliver). I want to give them more money, but they won't let me!

Just absolutely horrible customer service experience. Instead of being able to reach a human I get stuck in a dead-end loop of an automated phone tree that requires lots of information to be entered just to 'verify' that you own the account, but no actual way to get anyone to help troubleshoot the account unless I agree to immediately re-boot my service - which I can not just do any time since it would shut down our business phones and internet. No way to reach someone to discuss that our speed test showed me we are getting about 50 MBPS today instead of the 300 MBPS that we are paying for.

Just spent 2-weeks trying to get Comcast Business to install internet service. Multiple appointments & phone calls later, NO ONE can figure out how to get it installed, answer simple questions (like next steps) or offer solutions. Multiple technicans and phone reps just keep passing you on to the next guy. Their automated phone system is the WORST and uses ancient technology.