ColDesiReviews of coldesi.com

Ashley was very knowledgeable when helping me install my software. She was very patient with me and really pleasant to talk to. Thank you so much, Ashley and thanks to ColDesi for providing great customer support.

It’s easy and not rushed and very helpful.7/9/26

Overall, I had a great experience from start to finish. From the moment I arrived, everyone made me feel welcome. Being able to visit their facility and see a live demonstration of the machine I was interested in made all the difference. It gave me the confidence to move forward with my purchase. This was my first purchase with the company, but it definitely won’t be my last. A special thank you to Tracy, my sales representative, who was outstanding throughout the entire process. She was knowledgeable, patient, professional, and incredibly easy to work with. I highly recommend this company to anyone looking for excellent products and exceptional customer service.

ColDesi personnel were very helpful in answering all of my questions and making suggestions to help me choose the accessories that would be best for me. My Avance machine arrived in just 10 days. They have an excellent video to assist with setup. They have also kept in timely contact to make sure I have everything I need and am getting up to speed.

Thank you, Michelle, for your exceptional service and attention. Your support made a meaningful difference.

Don’t waste your money. Go with another brand/company. The parts for their machine are junk and don’t come with any warranty. Even their printer heads which are almost $1,000. Their 12H2 printer arrived assembled wrong. I had to manually fix it myself. I’ve had a lot of alignment issues with it which set me back multiple times while waiting for someone to get back with me. It’s a year later and I have to replace the white printer head AGAIN. This will be the 3rd printer head in 1 year. The only reason it needs replaced again is because I was having issues with the white ink not filling the tubes and air bubbles in the lines and it took so long for them to communicate with me that my machine sat stagnant for a week. During that time I couldn’t do a clean on it and the printer head became clogged. I’m really hoping they send me free one since this was their fault. While troubleshooting I came across a very important screw that was never put in during their assembly process of it that helps stabilize the capping station. Which explains my alignments issues. That makes 2 errors during their assembly now. I’ve received the powder adhesive glue packaging torn and all over the box it arrived in. I’m still waiting for a replacement bag of glue months later. They sent me a wiper blade that isn’t to my machine. Nobody has let me return this machine. It’s horrible. Ashley, however, is absolutely amazing. ColDesi itself not so much. I give five stars for Ashley and Coldesi negative 10. Honestly, customer support with the Coldesi brand/company is a nightmare. Their support team takes forever to get back with you and if you have issues on a Friday or over the weekend you’re screwed. You have to shut your business down until Monday because nobody gets back with you. I have dealt with so many different people from their customer support team and Ashley is the only one who knows what she’s doing. She is very prompt, thorough, and knowledgeable. She even helps on the weekend if you’re lucky enough to get her. She’s helped me with multiple different issues with my machine and Heater. For example, the Heater on my shaker stopped working and nobody could figure out what it was. I dealt with 3 to 4 different people. It was about a month and a half before I got Ashley. SHE quickly figured out it was the heating core. How in the world did nobody think of the heating core??? Thank God for her. I really hope Coldesi does what it has to do to keep her on their payroll. She also deserves one hell of a raise. I honestly don’t want to deal with anybody else except her. Everyone there a waste of time except her. Please don’t leave Coldesi Ashley or they’ll be no hope for us :)

I purchased a 12H2 DTF printer from Blake Phillips at a DAX show. I absolutely love my printer and the help Blake gave me. I was just going to buy the printer and not the shaker and dryer but after talking to Blake I decided to but the whole unit. I have had the printer for about a month and was up and running with the printer in several days. I have used DTF printers before but this is the easiest to use and keep running. I have printed over 500 transfers in the time I have had the printer and have had no problems with the printer. There is a learning curve but it is not hard I highly recommend both ColDesi and Blake if you are looking for a DTF printer

Ashley was amazing! She went above and beyond to help me get up and running again. She explained in details the process and made sure I didn’t have any questions before ending our call! I highly recommend