Coffeeroast Co.Reviews of coffeeroastco.com

Response from Coffeeroast Co.Dec 13, 2025

Hi Pat, Thank you for taking the time to share your thoughts with us! We truly appreciate your patience throughout the process, and we’re so glad to hear that you're happy with your purchase. We sincerely apologize for the initial lack of communication, and we take your feedback seriously. We’re always working to improve our customer service, and we’ll be reviewing your comments to ensure we can better meet our customers' needs in the future. It’s wonderful to know that in the end, you received exactly what you bought and are satisfied with the product! Your feedback is invaluable to us as we strive to enhance both our products and service. Thank you again for your trust, and please don’t hesitate to reach out if you need anything else—we’re here to help! Best, CoffeeRoast Co.

Response from Coffeeroast Co.Dec 13, 2025

Hi Patricia, First and foremost, I want to sincerely apologize for the experience you’ve had. I completely understand your frustration, and I am truly sorry for the lack of communication and the disappointment you’ve experienced. There has been a recent personnel change at our store, and unfortunately, some of the emails were lost in the transition. However, we’ve now located your emails, and I want to assure you that we are committed to resolving this for you. One of our representatives will be reaching out to you shortly to continue communication and make sure that your experience is a positive one moving forward. Your satisfaction is incredibly important to us, and I truly appreciate your patience as we work to address your concerns. Please feel free to reach out directly to me if you have any immediate questions or need further assistance. Again, my sincerest apologies for the inconvenience caused, and I look forward to making this right for you. Best, CoffeeRoast Co.

Response from Coffeeroast Co.Dec 13, 2025

Hi DeShanna, First, I want to sincerely apologize for the poor experience you've had with us. I completely understand your frustration, especially after waiting for almost two months without receiving your order. This is absolutely not the service we strive to provide, and I take full responsibility for the delay and lack of communication. I am deeply sorry for the inconvenience this has caused, and I completely understand your disappointment. I want to assure you that we are investigating this matter immediately to ensure it’s resolved as quickly as possible. Our goal is always to provide excellent service, and I’m truly sorry that we have fallen short in this instance. I would love to personally make things right and ensure that your order is either delivered as promised or offer you a solution that works for you. Please reach out to me directly so we can address this issue and restore your trust in us. Again, I deeply apologize for this experience and appreciate your feedback, as it will help us improve. Best, CoffeeRoast Co.

Response from Coffeeroast Co.Jul 30, 2025

Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience. We understand that the process regarding the billing address issue and identity verification has been confusing and has caused a delay. This process is in place to help protect you from potential fraud. Our goal is to ensure that every customer’s order is handled with care and transparency. Please know that we are taking your feedback seriously. We’re currently in touch with you via email with a detailed update and clear next steps regarding your shipment. Thank you for your patience and for giving us the opportunity to make things right. We're committed to improving our processes to prevent similar issues in the future and hope to earn back your trust.

Response from Coffeeroast Co.Jul 23, 2025

Thank you so much! We're glad you found the process easy and appreciated our support from start to finish.

Response from Coffeeroast Co.Jul 23, 2025

Thank you so much for the awesome review! We're thrilled to hear you're loving your Bideli 2kg Electric roaster and that our team could be there for you every step of the way. We’re always here if you need anything—happy roasting!