Mike
Import Delays, Weird Request for ID
I understand there were delays with importing the roaster I ordered. Communication and updates were constant once I contacted someone, but I was turned off by the rep requesting a photo of my ID to verify the purchase as the shipment was crossing the finish line to ship. If this is was a known standard request from the company I would have not purchased this roaster from them in the first place. Their rep also offered to ship a free coffee bag with the roaster in goodwill but that did not arrive with the shipment.
Response from Coffeeroast Co.Apr 8, 2026
Hi Mike, Thank you for providing this feedback. We sincerely apologize for the frustration caused by the import delays and the unexpected request for ID verification. While we use ID verification as a security measure to protect both our customers and the company from fraudulent transactions, we understand that receiving this request so late in the fulfillment process was frustrating. We are currently reviewing our internal protocols to ensure our security standards are communicated much earlier in the purchasing journey. Furthermore, we are truly sorry that the coffee bag promised as a goodwill gesture was missing from your shipment. We want to honor our word and make this right immediately. One of our representatives will be contacting you directly via email to resolve the missing item and address your concerns personally. We appreciate your patience and the opportunity to improve. Best regards, The CoffeeRoast Co. Team