carl C.
Bought Roaster but no email contact or updates
Honestly, Im still in between whether they will fulfill my order or not. I gave them ID and payment info however they dont return emails quickly unless theyre having you pay. will update if I get in contact since I have a order yet to be filled. (1/5 stars) Edit: I received and email back and the affirmed to me that my order is getting processsed and it was on its way. I received my order today and it looks great Kaleido m1 with tablet. Not sure if its a consistent thing but they just dont respond quickly and often so for that ill give a 4/5.
Response from Coffeeroast Co.May 5, 2026
Hi Carl, Thank you for being honest. We really do take this to heart. I completely understand the uncertainty you're feeling, and I'm sorry we didn't communicate better along the way. I can see you're already connected with one of our team members, so you're in good hands. Just so you know, some of our roasters are custom-made and ship internationally, which means the process takes a bit more time than a regular order. We're also closed on weekends, so any messages sent then would have been picked up first thing Monday — we know that gap in response can feel unsettling, and we own that. Your order is real, it's being taken care of, and we're committed to seeing it through. Please follow up with our team directly and mention this review. We'll make sure you get a clear update and timeline right away. We'd love the chance to turn this experience around for you.