Coffeeroast Co.Reviews of coffeeroastco.com

Response from Coffeeroast Co.May 9, 2026

Hi Abe, Thank you so much for trusting CoffeeRoast Co. with your coffee maker purchase! We're thrilled we could make the online ordering experience smooth and stress-free for you. And those green beans — aren't they something? We hope every brew brings a smile to your face. We look forward to being part of your coffee journey!

Response from Coffeeroast Co.May 5, 2026

Hi Carl, Thank you for being honest. We really do take this to heart. I completely understand the uncertainty you're feeling, and I'm sorry we didn't communicate better along the way. I can see you're already connected with one of our team members, so you're in good hands. Just so you know, some of our roasters are custom-made and ship internationally, which means the process takes a bit more time than a regular order. We're also closed on weekends, so any messages sent then would have been picked up first thing Monday — we know that gap in response can feel unsettling, and we own that. Your order is real, it's being taken care of, and we're committed to seeing it through. Please follow up with our team directly and mention this review. We'll make sure you get a clear update and timeline right away. We'd love the chance to turn this experience around for you.

Response from Coffeeroast Co.May 5, 2026

Hi Omar, This genuinely stops us in our tracks — "poor quality" is the last thing we ever want to hear, and we're truly sorry your experience didn't reflect the standard we hold ourselves to. We put a lot of love into what we do here at CoffeeRoast Co. Every order is hand-packed by our team, and for our custom machines, we work directly with international suppliers we trust to make sure every unit meets our standards before it reaches you. So when something falls short, we really do take it personally. We'd love to make this right, but we want to understand exactly what happened first — was it the machine, the beans, the delivery? Please reach out to us directly and mention this review so we can look into your specific order straight away. We're in the office Monday through Friday, and we'll prioritize getting back to you with a real solution, not just a scripted reply. You deserve better than what you experienced, and we'd love the chance to prove that.

Response from Coffeeroast Co.Apr 21, 2026

Hi Kelly, thank you so much for the 5-star rating! We’re really happy to hear that your experience was smooth and that your coffee arrived exactly when you needed it. There’s nothing like getting a fresh batch on time, and we appreciate you choosing CoffeeRoast Co. Enjoy your brews!

Response from Coffeeroast Co.Apr 21, 2026

Hi Markanic, thanks so much for sharing your experience! We know that getting used to a new machine can be a bit overwhelming at first, so I’m really glad Jelly was able to get those instructions and the video over to you quickly. It’s awesome to hear that you’re now up and running. We’re always here if you need any more tips or help as you settle into your new coffee routine. Enjoy!

Response from Coffeeroast Co.Apr 21, 2026

Hi May, thank you so much for the kind words! We’re thrilled to hear that your order arrived on time and that you’re happy with the quality of everything. There is nothing better than getting your gear exactly when expected. We truly appreciate you choosing CoffeeRoast Co. and hope you enjoy your new setup!

Response from Coffeeroast Co.Apr 21, 2026

Hi Layla, thanks so much for the 5-star review! We’re really glad to hear that you found the ordering process easy and that you’re happy with the quality of your items. Our goal is always to make getting your coffee gear as smooth as possible. We truly appreciate your support and hope you enjoy your purchase!

Response from Coffeeroast Co.Apr 21, 2026

Hi there! Thank you so much for sharing your experience. We're thrilled to hear that your Breville grind and brew arrived safely and has been working perfectly for you. There is nothing quite like that first cup from a new machine, and we are so glad we could help make it happen. We appreciate your support and hope you continue to enjoy your daily brews!