Coffeeroast Co.Reviews of coffeeroastco.com

4.4152 reviews
Coffee & Tea

Coffeeroast Co.

About Coffeeroast

CoffeeRoast Co. is the place to find your next home coffee roaster. Our catalog of high quality coffee roasters will help you find exactly what you need.For over 2 years now we have been working diligently with the most well known names in coffee roasting so you can make the best decision for your investment in making your coffee at home.From growing or sourcing your own coffee beans, to finishing the pour over into that perfect cup of coffee, we understand the dedication and passion behind investing in your coffee. As the drink that starts your day and gives you the energy you need, why not make it an enjoyable experience as well? Even after placing an order with us we will make sure that what you receive will meet all your expectations. If you ever have any questions or run into any problems we will be there to help! A great cup of coffee is invaluable, let CoffeeRoast Co. help you find that perfect coffee roaster to help you explore the deep and rich flavor of coffee. Please feel free to contact us if you have any questions.

Coffeeroast Co. (coffeeroastco.com) has 152 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: Coffeeroast, coffeeroastco.com
Website: coffeeroastco.com
Category: Coffee & Tea
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 95% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Coffeeroast reviews

152 approved reviews, newest moderated first

Mike
Jul 29, 2024
There was an out-of-stock part that I…
There was an out-of-stock part that I needed for my roaster. When I reached out to the company they sent me two replacements, it was really great customer service.
Response from Coffeeroast Co.Jul 31, 2024
Thank you for letting us know! We're thrilled to hear that the replacement parts resolved the issue and that you had a positive experience with our customer service. If you need any further assistance, please don’t hesitate to reach out. We’re here to help!
Kyle O.
Jul 11, 2024
Quick and easy process of ordering…
Quick and easy process of ordering finding what I wanted and receiving order
Response from Coffeeroast Co.Jul 31, 2024
Thanks for your feedback! We're glad to hear you found the ordering process quick and easy. If there's anything else you need or if you have any questions, feel free to reach out.
KGS
Jun 29, 2024
Long delays
I ordered the item weeks before I needed it to give me plenty of buffer time. Then they needed a utility bill or similar to prove my address was real (never had to do that in 10+ years living there). Then I had a problem starting the machine (admittedly a user error) once it finally arrived. So I called asking for support. They said I needed to send in a video showing the problem instead of just letting me talk to someone. Then it took them a day to get back to me just to ask questions that were already answered in my previous communications. Then almost a full day later they finally got back to me with the solution! Could have been answered with a 1 minute phone call. Very frustrating.
Response from Coffeeroast Co.Jul 2, 2024
Thank you for your review. We apologize for any delays you may have experienced in receiving a response. We've been seeing a high volume of inquiries lately, and our team is working hard to address them all as quickly as possible. We appreciate your patience and understanding.
Tony
Jun 25, 2024
Wonderful Roasting Experience
I ordered the Sandbox R1. It came in a couple of weeks or so as their website says. The instructions are quite easy to follow. There are a lot of helpful videos, too. My first roast was quite a success.
Response from Coffeeroast Co.Jul 2, 2024
Hi Tony. Thanks for your review! We're thrilled to hear your order arrived on time and the instructions were a breeze. Congratulations on your successful first roast! Feel free to reach out if you have any questions in the future – we're always happy to help you on your coffee roasting journey.
Sean S.
Jun 21, 2024
GREAT Customer Service
We ordered our coffee roaster new from Coffeeroast Co. and their customer service has been amazing. Flor, the customer service rep, was extremely responsive when our roaster fan malfunctioned only after three months of use. They shipped out a new part right away and saved us so much hassle. Flor and Coffeeroast Co, we appreciate your help and look forward to continuing to order from you. - Sean (Cardiac Attack Coffee Co.) Order #CRC-1367
Response from Coffeeroast Co.Jul 2, 2024
Hi Sean! Thank you so much for the fantastic review! We're thrilled to hear Flor was able to help you with your inquiry We appreciate your business and look forward to roasting delicious coffee with you for years to come!
Neil S.
Jun 5, 2024
I encountered an issue with my machine…
CRC-1600 I encountered an issue with my machine early on and they didn't hesitate to send a replacement. Customer service advisor Beverly was outstanding throughout the full process.
Howard F.
May 30, 2024
Fantastic response time and service
Fantastic response time and service. Wonderfully crafted coffee and can’t wait to start roasting and updating them on our progress.
Martin P.
May 30, 2024
Got the Roaster (SandboxR1) Love it
Got the Roaster (SandboxR1) Love it! Got the coffee beans and started roasting ! Now I have GREAT coffee and Life is good!

Coffeeroast Co.Reviews of coffeeroastco.com

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I encountered an issue with my machine…

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Got the Roaster (SandboxR1) Love it