Cocojewelry Reviews | Read Customer Reviews of cocojewelry.com

Cocojewelry Reviews | Read Customer Reviews of cocojewelry.com

Cocojewelry reviews

412 approved reviews, newest moderated first

Tamara C.
Nov 9, 2025
My order was delayed a bit and when I…
My order was delayed a bit and when I sent emails asking for updates I received responses almost immediately. Great customer service !
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Julie W.
Nov 9, 2025
They have great customer service
They have great customer service. I had a problem with my order and they fixed it with no problem.
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Linda W.
Nov 8, 2025
Love the bracelets
Love the bracelets. Can’t wait to give them for Christmas presents.
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Margaret M.
Nov 7, 2025
Great service
Received my order in a timely fashion and got everything I requested.
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Home
Nov 7, 2025
I ordered it with the initials L &S you…
I ordered it with the initials L &S you put a lowercase L and an S so that it looks like S and I. That is not what I wanted. I wanted uppercase L if need be a lowercase S cause it still looks like an S what can you do for me?
Response from CocojewelryNov 9, 2025
Hello, We’re really sorry to hear that the item you received wasn’t what you were expecting — that’s never the experience we want for our customers. We’ve responded to your email and are currently waiting for your order information so we can send out a replacement package as soon as possible. We truly appreciate your patience and the chance to make this right.
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Sherry
Nov 7, 2025
Love them fast service
Love them fast service
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Jennifer
Nov 5, 2025
HERE WE GO AGAIN
I received an email stating I placed an order for 2 items totaling 51.99 on Nov. 4, 2025. I immediately emailed stating I did not place any order. It did not show what card was charged, only said manual. I immediately locked my cards so no charges could be taken. I have since set Sarah Pelea at info@ lovecocojewelry 7 times. SEVEN. I asked to cancel the order 4 times. They were unresponsive I then got an email it was shipped. I emailed said person at said email 2 more times. They were unresponsive. I sent a final email requesting to return like they require informing them they made a mistake, I don't want their crappy merchandise, that the difficult time they gave me in the past the first and only time I purchased something from them, was returned. I got the run around for 6 weeks. I'd never use them again. THIS COMPANY IS A JOKE. POOR CUSTOMER SERVICE. NEVER RESPONDS TO ISSUES. THERE IS NO PHONE NUMBER TO CALL. AWFUL COMPANY.
Response from CocojewelryNov 5, 2025
Hello, Jennifer. Thank you for sharing your feedback. We understand your concerns and have responded to your email regarding the recent order. Please know that the item you received was sent as a gesture of goodwill, at no cost to you, in response to the inconvenience you experienced previously. We value our customers and wanted to take this opportunity to make things right. If you have any further questions or need assistance, feel free to reach out to us directly.
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Angela S.
Nov 4, 2025
Love them and can’t wait to gift them
Love them and can’t wait to gift them
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