CocojewelryReviews of cocojewelry.com

The customer service was amazing! The sizing guide was a little confusing but otherwise great! Thank you!

Update, after an initial glitch, I did receive my package. I haven’t received my order. I received an email stating there was a failed delivery attempt. I emailed support but haven’t heard anything

Product size much smaller than pictures depicted and looks cheap in person. Great jewelry concepts, but poor execution. I ordered two bracelets and they are waaaay over-priced for the size beads that are used. Super disappointed, but sounds like it's not worth the headache to try and return them from what others wrote. I'll just never order from them again and share how disappointed I am with the experience. The tell-tale red flag - you can't leave any reviews on their website or their Etsy site. EDIT: The company reached out to me by email and I am now quite satisfied with the transaction. Really impressed by their initiative and quick response!

Beautiful jewelry and great customer service

I ordered 2 bracelets and they are exactly as described. The colors are true and the inscription is clear. They were a gift to a friend who is having a tough time. Unfortunately there was a mix up with the delivery company and they arrived too late for the event. Coco Jewelry worked with me to get things moving and it will all work out. I'd recommend a different carrier, however.

When I tried to order my ring there was a glitch in the system and when I went to check out it out the wrong size ring in. I tried emailing right ataw and explained what happened and asked if I could get the size I needed but I got no answer and the small ring arrived. I messaged them right away and they were quick to write back and help me out by sending me the correct size. I love my ring!

Although it took a while, Cocojewlery did take care of my concerns and followed through on their promise to compensate me for my time. They were able to get me the bracelet that I had originally wanted which I really appreciate!

Edit to add: I’m updating my review from 1 to 4 stars. Sarah reached out after my initial review and said that I would be receiving a full refund and a new bracelet. I have not received the refund.. honestly don’t really care about that part, just wanted my order done correctly. I am keeping this at 4 stars and not 5 simply because this was a hassle to get what I paid for. I appreciate the company’s willingness to send me my order and offer the refund. ——————————————————————— I received the wrong order! The bracelet I ordered (and paid for) had 3 different birthstones in it,.. the one I received had only 2. I have been in contact with “Sarah” for over a month now (since May 16th) and she has assured me that a replacement is being made and now on the way. However, it’s been about 2 weeks since this promise (June 14) was made and I have received no shipping information (as she said I would) and now radio silence when I reach out to customer service. I emailed again on June 21, June 23, and now again today June 24 all with no responses. So disappointing. This was a Mother’s Day gift and it’s now the end of June.