Cocojewelry Reviews | Read Customer Reviews of cocojewelry.com

Cocojewelry Reviews | Read Customer Reviews of cocojewelry.com

Cocojewelry reviews

Showing 56 reviews with 1 star · Clear filters

Connie J.
Sep 7, 2026
Ring is beautiful but quickly fell apart
Ring is beautiful, but after wearing it 3 times, it has lost 3 stones. Cheaply made.
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Therese
Jul 28, 2026
Thrown into backyard, no longer there
It’s hard to write a review for something I never received. GOFO, their delivery service, threw my package into my backyard from the alley behind my house. They claim it was delivered and sent a photo to their company. Who throws a package into the backyard and claims it was delivered? I was looking forward to the 3 bracelets I ordered. I’d submit a photo but there’s no way to do it.
Response from CocojewelryAug 10, 2026
Hello Therese, We sincerely apologize for the frustration this has caused with the delivery. We completely understand how disappointing this must be, especially after looking forward to your bracelets. Could you please contact us directly with your order number so we can look into this further and work on the best possible solution for you. Warmly, COCO Jewelry Team
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JW
Jul 15, 2026
Poor quality product
Poor quality for the money. Bangle a slightly odd shape and had had sharp edges that scraped my arm as I put it on (has taken a week to heal). I would like to return for a refund but based on experiences reported here I’m not optimistic.
Response from CocojewelryJul 18, 2026
Hi JW, Thank you for taking the time to share your feedback with us, and we are truly sorry to hear about your experience with the bangle, especially that it caused a scrape on your arm. We sincerely apologize for the inconvenience this has caused. We would love the opportunity to make this right for you. Please contact us at [email protected] with your order details and we will work with you to find the best possible solution. We appreciate your patience and look forward to hearing from you. Warmly, COCO Jewelry Team
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Heather B.
Jun 10, 2026
Item is not as described
Item is not as described. Glass beads and do not represent what the photo looks like. Very disappointed. I'm not one to give bad reviews but this one is justified.
Response from CocojewelryJul 18, 2026
Hi Heather, Thank you for taking the time to share your feedback with us, and we sincerely apologize that the order did not meet your expectations. We completely understand your disappointment. We would like to let you know that the solution offered during our previous conversation has already been provided. We truly appreciate you giving us the opportunity to make this right. If there is anything else we can help you with please do not hesitate to let us know. Warmly, COCO Jewelry Team
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kristi M.
May 12, 2026
The bracelet I received is nothing like…
The bracelet I received is nothing like the pictures . Cheap and ugly . I should’ve known better !
Response from CocojewelryJul 18, 2026
Hi Kirsti, Thank you for taking the time to share your feedback with us, and we sincerely apologize that the order did not meet your expectations. We completely understand your disappointment. We would like to let you know that the solution offered during our previous conversation has already been provided. We truly appreciate you giving us the opportunity to make this right. If there is anything else we can help you with please do not hesitate to let us know. Warmly, COCO Jewelry Team
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Kimberly B.
Apr 30, 2026
I ordered a bracket 4.27.2026
I ordered a bracket 4.27.2026. I never received confirmation email but was charged. I emailed company because they have no phone number. Sarah responded saying they just linked my email to my order and she never sent a confirmation email again. I emailed her back no response. 4.28.2026 I emailed her again but no response. 4.29.2026 I emailed her again and still no response. I also have no confirmation email about my order but I do have a charge out my account. So I emailed the company this morning and still nothing. Legit companies will uphold their image and respond and send out confirmations and not just take your money. I have disputed this company. Please don’t order and waste your time on a fraudulent company and go through the same process as I’m going through. Yes they say they have these cute items but they really someone behind a screen taking peoples money off of fake items they do not actually have.
Response from CocojewelryApr 30, 2026
Hello Kimberly, We sincerely apologize for the delay in our response. Due to a high volume of inquiries, some emails were unfortunately filtered into our spam folder, and yours was among them—we’re very sorry for the inconvenience. We’ve sent you an email with a copy of your order record for your reference. Your order is still in production, and now that your email address has been added, you will begin receiving notifications once the shipment process starts. Thank you so much for your patience and understanding. Warmly, COCO Jewelry Team
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Paul J.
Apr 22, 2026
Product not delivered
The product ordered (199966) never actually arrived.
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Gerri
Apr 18, 2026
Have not received bracelet
Have not received bracelet
Response from CocojewelryApr 19, 2026
Hello Gerri, Thank you for your feedback, we’re really sorry to hear about your experience. We’ve sent you an email to help resolve the issue with your order. In our message, we shared that the package was marked as delivered on the October 17, 2025, along with the tracking details and proof of delivery from the courier. We kindly ask that you review the information provided and confirm the details so we can thoroughly investigate this further if needed. We appreciate your cooperation and look forward to resolving this for you as quickly as possible. Warmly, COCO Jewelry Team
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