CocojewelryReviews of cocojewelry.com

Response from CocojewelryMar 17, 2026

Hello Linda, We’re very sorry to hear about the delay and the disappointment it caused, especially with the timing of your birthday. As per our communication, we will proceed with what we agreed upon to make this right. Thank you for giving us the opportunity to address the situation and restore your trust in us. Best regards, COCO Jewelry Team

Response from CocojewelryMar 5, 2026

Hello Leigh, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience with your order, as this is certainly not the level of quality and service we want our customers to receive. Our team has reached out to you directly so we can assist you and make this right. We kindly asked if you could share a short video clip showing the issue with the bracelets you received, as this will help us better understand what may have happened and allow us to resolve the matter as quickly as possible. Your feedback is very important to us, and we truly appreciate the opportunity to address this for you. Please feel free to check your inbox when you have a moment, and we look forward to assisting you further. Sincerely, Coco Jewelry Team

Response from CocojewelryMar 3, 2026

Hello Mrs S Jones, Thank you for sharing your feedback, and I’m truly sorry for the experience you had with your order. Upon investigating, it looks like the email we sent requesting a photo of the incorrect and broken item did not reach you, which caused the miscommunication. We also haven’t received any attachment from your side. To move forward with a solution or replacement, we kindly ask that you provide us with a photo of the item. We’ve been experiencing errors when sending emails to your address, so we hope this message reaches you here. If possible, please use a different email address to send the photo so we can resolve this issue promptly. We are here to help and will arrange the replacement immediately once we receive the photo. Thank you for your patience and understanding. Sincerely, Coco Jewelry Team

Response from CocojewelryMar 5, 2026

Hello Christina, Thank you for your feedback, and we’re very sorry for the experience with your order. This is not the experience we want for our customers. We’ve reached out to make this right. While the bracelet may not have met your expectations, we want to assure you that it still carries the meaningful message it was designed for. We truly appreciate your patience and understanding. Sincerely, Coco Jewelry Team