Coastal Moving ServicesReviews of coastalmovingservices.com

If i could give 0 stars I would. DO NOT USE COSTAL MOVING SERVICES!!!! Once they receive payment from you they are non communicative. High key scammers. They tell you one thing but the day of moving it’s the complete opposite. It’s just a group of brokers disguised as a moving company. So instead go straight to the source.

This company is a SCAM. Extortion and Coercion. I am going to request an investigation into this fraudulent company by the Florida Attorney Generals Office and the Tampa DA's office. Unbelievable network of scamming.

All was a lie! I gave the guy a detailed list of my boxes and furniture. He quoted me for what I had. I sold many pieces of furniture because I was told that the price would go down if I had less. When the movers showed up they said that I did not have space for my things. When we called coastal they said I had more than we were quoted. Of course! They quote a size for like a college dorm. I knew nothing about size and completely trusted the guy that said that it would be plenty big for what I had. I was explaining how I did not even have all the furniture on my list. It's a complete scam. The movers said that they quote you 474 cubic square feet tell you it's more than enough and when the movers arrive they tell you that one king mattress is 100 cubic square feet. How can my boxes and other mattresses fit?! You're stuck and either pay more or lose your deposit. I am a single parent I was quoted $2720 and then it ended up needing to be $5900 in order to move. I lost my deposit. Then you can't even locate the salesperson that said you could reach him directly. Lie! Then the supervisor tells you that he has no supervisor over him. More lies!

If I could give zero stars, I would. Coastal Moving has been one of the worst customer service and moving experiences I’ve ever had. Let me break down how this company mishandled nearly every part of my cross-state move to Texas: Let’s start with the bait-and-switch pricing. On my initial call, I clearly told them I was moving a bed. On the follow-up call, suddenly I’m told that the price quoted didn’t include the headboard or footboard—and the cost jumped. I also asked to add a washer and dryer, and that alone raised the quote by $700. I told the man on the phone to remove it—I could buy a whole new set for less than that. His response? “Where?” The tone was dismissive and frankly, rude. That was my first red flag—but unfortunately, it got worse. They refused to honor a $500-off promotion they were actively advertising at the time I booked. When I called to confirm that I qualified, the woman casually told me it was probably a Memorial Day deal. Mind you, I booked during Memorial Day weekend. When I reminded her of that, she said she’d call me back. She never did. Classic runaround. The actual move was a disaster. My 65-inch flat screen TV arrived broken. Multiple wine glasses and decorative pottery pieces I’ve had for years? Shattered. They lost key parts to an outdoor swing, which now can’t even be assembled. Two living room lamps were broken, and they put an actual hole in my bedside table. Several boxes arrived wide open, despite the fact that they were taped shut when packed. This wasn’t just careless—it was completely disrespectful. I trusted this company with my belongings, and they handled them like trash. I’ve moved before. I understand that accidents happen. But this was beyond accidents—it was a pattern of negligence, poor communication, and zero accountability. If Coastal Moving sees this: Don’t bother replying with a generic apology. Do the right thing and fix it. And not with that shameful 60 cent per pound garbage that will never be enough to replace what you’ve broken. You know how to reach me. For anyone considering using them—run in the opposite direction. There are too many honest, professional moving companies out there. This is not one of them.

Avoid Coastal Moving Services – Not Worth the Risk I wish I had found this thread earlier, because every 1-star review you read is accurate. Initially, the estimator gave a seemingly realistic quote and made confident promises to "lock in" the deal. But just 3 days before my move, I got a call doubling the price and on the actual moving day, a $3,500 quote became an $11,000 charge. When I called to complain, the company blamed me for “missing boxes” on the inventory despite the fact that I’m not the professional mover here. That’s supposed to be their job. It turns out Coastal is not even a moving company they’re just brokers. Their team doesn’t know actual logistics; they just give lowball estimates, take your deposit, and leave you with no choice but to go along when the real price hits. This process felt like a bait-and-switch scheme. I’m still unclear what service Coastal actually provided, if any. Do yourself a favor: avoid Coastal at all costs. Skip the middleman and hire a reputable moving company directly.

DO NOT USE THIS COMPANY! I wish I had listened to all the negative reviews. I was really excited after my first estimate with Steven. He came off super friendly—saying things like “I got you, girl” and acting like he was giving me deals or waiving charges. But it was all fake. Everything changed after the second estimate call. The original quote was low, and I was thrilled. I asked if I could call my partner to confirm, but Steven rushed me, saying my move was last minute. I ended up signing the contract under pressure. Three days before pickup, I got the final call—and they had added $2,000 to the price! Why? Because Steven supposedly didn’t include my queen bed or my futon frame—even though I clearly said I had both during the original estimate. When I tried to cancel and get a refund, they told me the 72-hour cancellation window only applied to the first estimate, and that a driver had already been scheduled so it was too late. When my stuff was picked up, the actual company doing the move turned out to be Loadrans LLC, not Coastal Moving. The driver also made it sound like I’d get my delivery by June 1st. So my partner and stepson waited at the house—but nothing showed up. I called Loadrans LLC—no answer. I called Coastal Moving, and they told me June 1st was just a “suggested” delivery date, and legally they had up to 30 days to deliver. They also told me no driver had even been scheduled yet. During both estimate calls, I asked to send pictures of all my items to get an accurate quote—they refused. After pickup, I ended up paying another $3,000. They claimed they’d give me 24–72 hours’ notice before delivery. Instead, they called 20 days later and gave me only six hours’ notice. My partner had to leave work to meet them. I haven’t unpacked everything yet, but I already saw that they stacked fragile boxes on the bottom with three heavy boxes on top. I’m terrified of what I’ll find once I open everything. If you decide to use this company: READ the contract carefully Put an AirTag in one of your boxes—because I had no idea where my stuff was for 20 days This was one of the most stressful and expensive experiences I’ve ever had. Please learn from my mistake.

We hired Coastal Moving for a cross-country relocation with a clear agreement that our belongings would be picked up on April 11th and delivered within 15 days. This promise was made to us directly by their representative, Andrew Lombardi, and was a major reason we chose this company. Unfortunately, our experience turned into a nightmare due to serious negligence, misleading information, and complete disregard for our rights as customers. To our shock, the movers showed up a full day early on April 10th, without any prior notice or approval. We were unprepared and still in the process of packing, as everything had been planned around the agreed-upon date. We had to scramble last-minute, rush the loading, and ultimately sleep on the floor that night with no furniture or bedding. When we called to ask why they arrived early, Mr. Lombardi simply said, “I can’t do anything, the other clients need us the 11th,” making it clear they were prioritizing others over the commitment made to us. That was just the beginning. We were told delivery would take no more than 15 days, and planned our move accordingly. But when the 15-day period passed and we hadn’t received our items, we contacted Coastal again. Only then were we told that delivery could take up to 30 business days—a timeline never communicated during the booking process. Worse, we found out that our belongings were still in New Jersey, nowhere near being delivered. When we pressed the issue, they admitted that the representative had provided incorrect information, but claimed that the 30-business-day window was technically listed at the bottom of the contract in fine print. This was an obvious case of misrepresentation and bait-and-switch tactics—verbally promising one thing, only to rely on hidden terms to justify a completely different timeline once the deal was closed. Because of this, we were left without all of our essentials for nearly 3 weeks. We had to sleep on the floor the entire time. We spent money we didn’t have buying basic items just to function. I sustained a back injury from sleeping on hard surfaces and needed medical treatment. My wife experienced severe stress and anxiety from the situation and had to undergo intensive therapy. We are a military family, and this move was already emotionally taxing—Coastal Moving made it exponentially worse. This company was unprofessional, misleading, and showed a complete lack of accountability. They treated us like an inconvenience after taking our money and did nothing to remedy the harm they caused. We strongly advise anyone—especially military families—to avoid Coastal Moving at all costs.

Coastal Moving Services is a scam posing as a moving company. They are just brokers, and once you sign, they hand your job off to a subcontractor — in my case, Long Distance Cross Country Movers, who damaged my items, delayed delivery, and lost a box. Their rep R*** was rude, unhelpful, and completely dismissive when I called to report issues. When their subcontractor left a TV in my building lobby, he actually told me I should arrange delivery myself — and they’d maybe reimburse some of it. He even tried to blame me for not supervising them closely enough. They promised delivery on a specific date three times — in writing and over the phone — then hid behind a “12 business day” clause in the fine print when they failed to deliver. Their “resolution”? They direct you to MovingClaims.net, a sham company that offers $0.60 per pound for damages — a total insult. Coastal claims they offered me $1000 on BBB — but they never contacted me, I found that out by checking reviews. Luckily, I paid Coastal by credit card and won a dispute through my bank. But I lost the money I paid the movers by cheque. If you’re stuck dealing with them: never pay without a credit card. Their 4.9-star Google rating is fake. Look at BBB or Trustpilot — that’s the real story. This company lies, passes blame, and treats customers with total disrespect. Avoid them at all costs.