Coastal Moving ServicesReviews of coastalmovingservices.com

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Worst moving experience ever. If I could give 0 stars I would. Movers arrived over 3 hours later than planned. I was given a quote and since the moving company goes by cubic foot for their pricing they gave me double my original quote at the very end of the moving process by which time all my items were loaded onto the truck. TVs arrived broken and do not work anymore. DO NOT USE THIS MOVING COMPANY YOU'RE BETTER OFF GETTING A UHAUL AND MOVING BY YOURSELF.

They are a broker where they will low ball the estimates, ask for a down payment but when the real movers arrive, they will say there will be a quote adjustments then its too late for you the decline after all bookings, travel arrangements, reservations have been made. We paid extra $14k more from the original quote. Then, they held our items for 3 months and delivered them partially 2 weeks apart saying that our location is not in their traffic route. You will never hear from the 1st "consultant" you spoke to the first time. Stay away from this company like a plaque. Brought us severe stress and anxieties. This was our first bad experience from a mover and after retirement.

Coastal Moving Services (Poor Customer Experience) I am submitting this to document my extremely poor experience with Coastal Moving Services and to warn others considering using this company. Moving is already stressful, but this company turned the process into a nightmare from start to finish. Before booking, I created a detailed spreadsheet listing every box, its dimensions, and all items being moved. Despite this preparation, I received a call the day before pickup claiming I was already “over the estimated space” and would need to pay more. This felt like a bait-and-switch tactic after the estimate had already been agreed upon. The situation got worse on moving day. I was given a pickup window of 2–4 PM, yet the crew arrived at 10 AM because they said my move was their last job of the day. I work from home and was not prepared for their early arrival, but allowed them to proceed. During loading, the crew again claimed I was over the allotted space, this time blaming my workout equipment because it “couldn’t be stacked.” This made no sense. I had clearly listed these items in advance, explained exactly what they were, and the space calculation should have already accounted for them. Being charged again for this was completely unreasonable. While the movers were finishing up, I was on a work call and signed the paperwork so I could return to work. About 30 minutes later, I went to my basement and discovered several items had been left behind. I immediately called the driver, who did not answer, and then contacted customer service. I was told I had signed off on the shipment and was over space, despite the items simply being forgotten. After pushing the issue, the driver asked me to send photos of the items left behind, which I did immediately. No one ever followed up or scheduled a pickup. Customer service later told me the company is only a broker and has no visibility into where my belongings are. I have received conflicting information about delivery, and as of my latest update my items have not even left my home state and remain in a warehouse. This experience has involved bait-and-switch pricing, poor communication, lack of accountability, and unhelpful customer service. Coastal Moving Services was quick to take payment but unable to provide basic support afterward. I strongly urge others to avoid using this company.

Andrew and Dimitri did the great job I’m a mother Carlos Fernandez

Elton and Jose were very good, got everything packed safely and arrived on time for pickup.

Worst company ever! Daniel Thompson signed me up for a cross country move. "I'll be with you every step of the move"..."Here's my cell, call or text anytime". Well, he never responded again. They outsource to other shippers and have no control over what happens next. When the shipper arrived to begin my move, he looked at the larger items and said that he needed another $1000 from me, or he will send his crew home! I could not reach Daniel, that time or any other time after much of my stuff was damaged.

Alex, Tony & Tony come on a cold & snowy day but stayed until the job was done. They worked hard & we appreciate the job they did for us. Thanks for the pick up