Mark E.
No Refund
paid $30,000 to Coastal Debt Resolve over the course of their program, expecting professional assistance with my business MCA (merchant cash advance) debt. What I got instead was absolutely nothing. No progress, no settlements, no real communication — just excuses. They promised results, took my money, and then told me there would be no refund. Their entire operation feels like a predatory scam, preying on small business owners in financial distress. They had no accountability, no documentation of effort, and refused to offer even a partial refund for the lack of service. They operate under the disguise of helping businesses, but in reality, they seem to charge massive upfront fees and do little or nothing in return. I’ve reported them to the Attorney General, FTC, CFPB, and I’m pursuing legal action. I’ve also submitted a complaint to the IRS and plan to warn others through every legal and public avenue available. If you’re considering this company, RUN. This is a textbook example of how not to do business. They’ve wasted my time, my trust, and a huge amount of money.
Response from Coastal Debt ResolveAug 20, 2025
Dear Mr. Enloe, We regret that you are unhappy with your decision to discontinue our services. However, your review does not accurately reflect your enrollment or results achieved. You entered into a 16-month Business Debt Resolution and Settlement Program but withdrew after less than four months — before the program could deliver its intended benefits. During your participation, your weekly debt payments were reduced by more than 70%, and no legal actions were initiated against your business. These are measurable, positive results, directly contradicting claims of “no progress.” Our records also confirm that you received consistent support from your assigned account representative throughout. The program terms you agreed to — including that service fees are earned upon receipt and non-refundable — were clearly disclosed in your agreement. Refund demands made after prematurely exiting the program are not consistent with those obligations. Since 2018, Coastal Debt Resolve has helped thousands of businesses save millions of dollars. Our program succeeds when clients commit to the process and allow it to reach completion. Sincerely, Coastal Debt Resolve