Coastal Debt Resolve has over 20 years of combined experience providing expert financial, business debt relief and business loan modification solutions. Using our extensive industry expertise, experience, and unique negotiation strategies, we are able to provide business owners with significant relief on their business debt.
Coastal Debt Resolve (coastaldebt.com) has 419 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
coastaldebt.com
Website
coastaldebt.com
Category
Credit & Debt Services
Location
Fort Lauderdale, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Zane Kerns did a great job. He helped me out at time when I really wasn't sure what I was going to do. Very informative and walked me through the process making it easy. HIGHLY RECOMMENDED.
Response from Coastal Debt ResolveFeb 6, 2026
Thank you so much for your review! We’re glad to hear that Zane was able to support you during such a stressful time. His goal is always to make the process clear and easy, and we’re happy he delivered that experience for you. We truly appreciate your recommendation and are here for you whenever you need us.
VR
vera R.
spam calls 10+ times a day
spam calls 10+ times a day
Response from Coastal Debt ResolveJan 30, 2026
We understand how frustrating unwanted calls can be, take concerns like this seriously, and promptly honor any request to stop contact while remaining committed to respectful, compliant communication.
AT
Amy T.
They have been very helpful and…
They have been very helpful and thorough. We appreciate the friendly and consistent communication.
Response from Coastal Debt ResolveJan 16, 2026
Thank you for your feedback! We’re glad to hear our team has been helpful and thorough, and we truly appreciate your kind words about our communication. We’re always here if you need anything.
JC
Jamie C.
Marquez Burnside has been a tremendous…
Marquez Burnside has been a tremendous help. Very thorough and great communication!
Response from Coastal Debt ResolveJan 13, 2026
Thank you for your feedback! We’re glad to hear Marquez provided thorough support and clear communication. We appreciate your trust and are always here if you need anything.
BE
Ben E.
Make the choice to have them help you!
I was forced to make the difficult decision a year and a half ago to default on my MCA loans after the MCAS would not help to lower and extend these debts. Angie Kelly and everyone else involved at Coastal Debt were truly a breath of fresh air! While difficult to make that decision and to grasp what was happening or could happen, I felt more at ease as time went on enjoying the brief weekly check-ins in’s with Angie. Thank you again to all of you! I highly recommend using Coastal Debt!
Response from Coastal Debt ResolveJan 13, 2026
Thank you for taking the time to share your experience. We understand how difficult that decision can be, and we’re truly glad Angie and our team could provide clarity, consistent support, and reassurance throughout the process. Your trust and recommendation mean a great deal to us, and we’re grateful to have been able to support you along the way.
JR
J. R S.
Gave me good information. Thank you
Gave me good information. Thank you
Response from Coastal Debt ResolveJan 9, 2026
Thank you for your feedback! We’re glad the information was helpful. Please don’t hesitate to reach out if you have any questions or need further assistance.
TO
Tony
Terrible decision to trust Coastal debt Resolve
I am a plumbing contractor in the Bay Area that had three high interest loans and contacted coastal debt resolve to discuss my situation with Craig their representative that convinced me that their company had experience negotiating high intent loans and would help me set up a account to pay back the existing loans after negotiating for a lower amount .i paid into the account 5000 a month for over a year ..over 70 k I during this time I made payments into a account ..one loan was negotiated and 12000 was paid into the a plan I agreed to and there is a balance of about 25 k left as far as the rest over 30 k was charged into my account by coastal debt of which 19000 was a “standard fee”and the other fees charged on top..I trusted Craig and this company and waited till recently detailed report ..the customer service rep gave me some link and told me to look it up myself..I saw so many chargesand tried to call Craig who ghosted me-and finally I just had a conversation with with a account manager that gave me the news of their “standard fee” and other charges that I accumulated for the “membership fees “and weekly fees ..Such a rip off ..I have decided to hire a lawyer to represent me and try to really resolve this unethical relationship with coastal debt resolve..maybe this review will warn others to beware of this company and not have a similar experience..Craig told me he would be available to discuss my account not true and that my loans would be settled by their company for a fair amount not true..Anyway I learned a important lesson and I I sure hope that this company will realize at some point they took advantage of a hard working contractor that needed some help and that is unethical ...this company refunded my balance and terminated my account hours after posting this review without notifying me..what about my payment plan they negotiated? could they send me information about my account that was settled after keeping over 30000 of my money ?,,their response was i should ask questions about how much money they were gunna unethicaally take 19 k a "standard fee"and another 13000 in additional fees ..them taking my money and then closing my account after asking for some sort of written report shows how shady they are..i caught thier hands in the cookie jar but apperently too late..time to hire a lawyer and sue them as well as warn anyone that might consider hiring them..they didnt deny taking my money and claiming it as some reward for settling one loan..what a messed up company..i researched on reddit that on average coastal debt resolve usually charges 20 percent of the settled debt..they vharged me over 33000 for the one debt by suibtracting over 49 percent of my account balance in a secured account and refused to give me a written report of the "fees".coastal debt has decided i am not a good client that signed a contract ..deposited over 70 k in a secure account and when i asked for a written report of "fees" i was denied that information.I have given them 72 hours to return the money collected in "fees"or i will hire a busness lawyer to launch a civil suit for breach of contract ..possible fraud and illegally taking money out of my secure account.i will also have the firm launch a criminal complaint There are two sides of a story and this is mine ..i will continue to post updating my experience ..there are laws in this country ..a update..january 13 th..After contacting Coastal asking for a full report on how they withdrew money from a secure account with the details of fees there was no response along with making a demand to get my money back as they decided to not continue to fullfill their contract and do the job they paid themselves out of my "secure account"it is time to find a lawyer to file a civil lawsuit and make a criminal complaint against coastal for fraud and embezzlement of funds.They made a response below how they settled a loan yet they didnt gibe me information to pay the loan after they dropped my case...I will continue to update this review and try to warn folks about this company of unethical scammers that took advantage of a hard working contractor that was trying to resolve debt and was promised help and at the end of the day the removed. over$ 33000 of money in a secure account to pay themselves "fees"only $12000 paid to one creditor and left$ 25768.77 that was returned to me out of that "secure account",,,There are laws in this country and Coastal will have to deal with my attorney andf the loss of future clients that might read my review and take their busness to a reliable company
Response from Coastal Debt ResolveJan 8, 2026
We’re sorry to hear that this customer is dissatisfied, and we appreciate the opportunity to clarify how our business debt resolution program works.
Coastal Debt Resolve works with financially distressed businesses to negotiate and restructure high-interest commercial obligations. In this case, our team successfully negotiated the largest enrolled obligation from approximately $64,000 to $48,500 and significantly extended the repayment period to reduce weekly payment pressure, helping stabilize short-term cash flow for a struggling business.
In addition, while negotiations were ongoing, no adverse legal action was taken by the remaining enrolled creditors for more than thirteen months. Our program is designed to continue working toward resolution of all enrolled positions as long as the client remains active and cooperative in the process.
Debt resolution programs involve structured fees, third-party administrative costs, and settlement funding that are disclosed in advance and governed by written agreements. Outcomes and timelines can vary depending on creditor posture and a client’s continued participation.
After multiple good-faith attempts to connect and address concerns, the company concluded that it could not continue the program under the required cooperative framework and the relationship has since ended.
We stand by our process and our results, and we encourage any business considering debt relief to carefully review program terms and ask questions before enrolling so they can determine whether this type of solution is the right fit for their situation.
BG
Becca G.
Lavell
Everyone I've talked with a Coastal Debt Resolve is kind, trustworthy, and guided me in the right direction. I'm grateful that I connected with them when I did.
Response from Coastal Debt ResolveJan 8, 2026
We’re grateful you chose Coastal Debt Resolve and that our team was able to guide you in the right direction. Providing trustworthy, supportive guidance is always our priority, and we truly appreciate your trust.