I've had no issues so far with Clubs Poker, and if anything they go above and beyond to make the experience good. They have a VIP program that makes redemptions quick, and I always get responses to inquiries by their support time within a couple hours. Fantastic experience with their whole team, especially Sabrina.
OI
obi I.
Great customer service and good boosts…
Great customer service and good boosts on games.
MS
matthew S.
Redemptions are very quick
Redemptions are very quick, customer service is very helpful, and the promotions are great!
DK
Daniel K.
Quick Redemption Sweepstakes Poker
Clubs has truly great customer service reps who get back to you very quickly and the redemptions are extremely quick.
Their poker tournaments have a variety of speeds and the smaller fields right now are great for weeknight play. The ring game tables are always going for NLH, but they also have mixed ring and tourney, the fields aren't as big on those yet, but I love being able to play them are running and appreciate building them out this early in the sites existence.
PO
Pokerjoe
Follow Up On Being Banned & Money CONFISCATED, Due To Criticizing & Suggesting a Webcam Feature Be Implemented, To Them Lying & Making Up Profanity To Others & An Imaginary Warning I Never Got,Unreal!
So, I Want Every Player or Potential Player To Heave This Warning, Because I'm Showing You What Happens When, You/We The Players, Who Are Supposed To Be Protected By "Consumer Laws," Which Applies To The "Customer, Consumer, And Player's Alike Because, Sweeps Poker & Casino Sites Are Operating In The U.S.," So We Have The Right To Voice Our Concerns!!
So I Contacted Support And Made It Clear That The RNG On This Site, Continously Follow The Same Pattern, Especially The "Set Up Hands, The Unrealistic Amount of ACES That Are Dealt, The Constant Big Stacks TRUMPING Littler Stack 95% of The Time, Regardless of They're Hole Cards, As They're Irrelevant, Because of The Continous One Percenters Hitting Like It Was a 100% Guarantee, Which Is Favored To The Bigger Stacks. I Also Made It Clear How I've Sent So Many "Undeniable Amount of Pictures That Have Been Sent, Showing How My High Pocket Pair Never Hold Up, And I'm Talking 1 on 1, And Still Just Unrealistically Beating My KK VS ACE RAG, Even When You Have 1 of Your Player's Outs, They Still Win, Why? Because I'm Playing Against a Bigger Stack!!
NOTE: So That's What I Sent To Support Above, And This Was Their Response Below!!
Hello there,
Thank you for reaching out to Clubs Customer Support.
We strive to make sure your experience on our platform is fair and enjoyable. A crucial component of this is our Random Number Generator (RNG), which handles the card dealing and shuffling in our poker games.
Our software algorithm stimulates the random distribution of cards in each hand. Similar to shuffling a physical deck, the RNG ensures no player can foresee or alter the game's outcome.
Shuffling: Before each hand, the RNG shuffles the deck randomly, ensuring the cards dealt are completely unpredictable and fair.
Dealing: Post-shuffling, the RNG determines the order of cards dealt, guaranteeing every hand is unique.
Our RNG upholds fairness and transparency in every game. Without it, online poker would lose the randomness needed for a level playing field, allowing for potential unfair advantages or predictable outcomes.
Also, our RNG system undergoes regular testing and auditing by third-party organizations to meet high standards of fairness. We are dedicated to providing a secure and transparent gaming experience for all players. We are here to ensure your poker experience is fun, fair, and transparent.
You may try extended gameplay by using Gold Coins. It's a great way to practice and improve your strategies while waiting for things to turn around.
We hope this explanation helps.
Should you have further questions, you may fill out a form with your specific concern
MY RESPONSE: I Had Told Them That Smarter People Who's Been Playing Online Poker For 20 Plus Years or So, Know About "The Absolute Poker/Ultimate Bet Scandal, Where a Player Named "Potripper Stole Millions From Player's, Because Player "Potripper" Could See Everyone's Hole Cards & Knew What Cards We're Coming Next Before Hitting The Board, And The Player Played So Perfect, The Player Got Caught, AND I SAID 60 MINUTES DID A WHOLE EPISODE ON THIS," So The Point Was, Just Saying That Their RNG Has Been Tested & And Can't Be Tampered, Programmed To, & Yada Yada, What They All Say. I HAD TOLD THEM I HAVE THE SMOKING GUN ON PROVING RNG'S AREN'T COMPLETELY RANDOM!! I ALSO TOLD THEM THAT, ON CLUB POKER'S OWN SITE, I HAVE A PICTURE OF 2-9 OF HEARTS IN THE SAME HAND, AT THE SAME EXACT TIME!! I ALSO SAID, THAT THEY SHOULD IMPLEMENT A WEBCAM FEATURE, AND HOW IT WOULD BE "ALL PROS WITH NO CONS," LIKE MAKING IT A TRUE SOCIAL EXPERIENCES, AND IT WILL "100% Eliminate Bots & Housebots," Because a Bot Can't Make Face Expressions In Real Time, And How It Literally Costs Next To Nothing To Implement, Because Every Device Has a Built In Camera, &, The Only Reason Why a Poker Site Wouldn't Implement One, Is Because It Would HINDER a Sites Ability To CHEAT!
NOTE: I WAS TRYING TO HELP THEM, BUT EVERYTIME, THEY DON'T READ THE WHOLE EMAIL ENTIRELY. "THIS WAS THEIR RESPONSE, LIKE 3 TO 5 MINUTES AFTER SENDING WHAT YOU READ ABOVE!! WATCH HOW THEY LIED TO SHUT ME DOWN, WHICH IS REALLY BECAUSE, OF ME BRINGING UP THE WEBCAM FEATURE!
Lastly, we take our community guidelines very seriously, particularly when it comes to maintaining a respectful and safe environment for all players. Unfortunately, despite a prior warning, we have observed continued use of abusive language and profanity in your account activity.
As a result, we regret to inform you that your account is now being permanently closed due to these violations.
We appreciate your understanding and wish you all the best moving forward.
Regards,
Alice
Support Team
Notice How they didn't say anything about using Profanity & This So Called Warning I Got, But Minutes Later, Now I Did. I Got Banned & Balance Stolen!!
MM
MM
Would recommend
Being enrolled in the VIP Program without having to inquire was a great surprise. My dedicated support is always available to resolve any of my issues.
DB
Dante B.
If you're lucky enough to have Isobel…
If you're lucky enough to have Isobel as your rep then your experience with Club's will be paramount! Isobel, you rock!
MC
Marina C.
I was having problems with receiving my 250 free spins
I was having problems with receiving my 150 free spins from when the promotions. Long story short Heather part of the team for players club poker actually assisted me and gave me special attention she made me feel like that was important. And I think dealt with her before on another occasion. If I'm not mistaken it was to be redeemed for some money and they will give me some trouble at first which I didn't understand but Heather came through for me and made sure that it was paid out I will have to say players club was casino does have games that you win a lot on not just me but I have several friends that have joined this platform you will never have a problem with cashing out only if you don't have the proper verification of the way you paid if you paid with a credit card or a debit card you will have to show proof if you're honest with them they'll be honest with you they don't hesitate to pay you you will be paid it may say 5 to 7 days but you're always pay maybe the first one it may take 5 days but anyone after it's a day a day and a half and you're paid right to the same way that you made the deposit or you can add another card or bank information that you would like your deposited to at all times thank you so much again Heather you are awesome you are the reason why I say with club poker thank you