Club PilatesReviews of clubpilates.com

The classes are good except they have so many members you can’t get in a class. Very irritated.

Scam you and charge your account no matter how many times you try to cancel

Beware of scam studio in Redondo Beach. Classes always full so you are waitlisted unless it’s 5:30 am or 7:30 pm classes. That being said I was told I could cancel at anytime. So when I went to cancel as I moved and no income, they still charged me two extra months. Manager heartless & unprofessional with no one answering corporate line and voicemail always full.

I’ve been with CP in Wyomissing, PA since they opened, and unfortunately, the frustrating aspects outweigh the positives. I signed up last April because I was told the studio would be open in June. When the studio wasn’t ready, members were promised it would open early July. The 12-reformer studio opened in mid-August. The manager didn’t seem to have a grasp on a realistic timeline. The 2nd studio next door was supposed to open early January, and now the manager says it will open mid-February. I’ve heard various club members & instructors voice concerns over the fact that the studio has taken on more members than it can accommodate. In October, one instructor expressed that she couldn’t believe the studio already had over 400 members and was still recruiting more. Since the start, I’ve had the toughest time registering for 8 classes a month; it often takes 6+ weeks to fit in 8 classes. People who work 8 hour day shifts but don’t have commutes or can go straight from class to work can maybe make it to 5 or 6 classes on a weekday. Each class has 12 spots, and classes quickly fill up. Half of the classes will be level 1 classes and the other half will be higher level. So, while it may seem as though you have 5-6 options a weekday, depending on whether you’re a beginner or not, you’re really only looking at 2-3 options. The manager claims that the 2nd studio will help with this once it opens, but she continues to promote the studio & take on new members. While I hope the addition will help, I’m not convinced it will. Just as the manager has never had a realistic view of studio openings, I’m not sure she has realistic views regarding what the studio can accommodate. Now that Vintner’s Table is open, it is incredibly difficult to find parking before a class, and the 2nd studio hasn’t even opened yet. There’s not enough room in the studio to comfortably attempt everything the instructor has us try in the suspend/TRX class. People bump into the reformers behind them and have their range of motion restricted. One instructor told me there will be more room in the 2nd studio. What’s most important to know if you’re considering becoming a member is that if you express a desire to cancel your membership, the manager might offer to freeze your membership so that you can decide at a later date whether you want to continue or not. When she offered this to me, there was no discussion about how I would still need to hand in a written resignation 30 days in advance of being charged should I decide to cancel after the freeze. Even when you aren’t a satisfied member, you are held hostage for another month/8 classes unless you just want to throw money down the drain. If she can freeze and unfreeze your account on a dime, effectively stopping charges to your credit card at a moment’s notice, the need for a 30 day written advance notice to stop a credit card charge seems wildly excessive. The lack of clarity surrounding what would happen at the end of a freeze seemed deliberate & deceitful. And while she insists on holding members to the fine print of policies, she is unable to follow through on claims she makes to members regarding studio openings and class availability. When I recently called to cancel my membership and needed to leave a voicemail, I never heard back. I called again 6 days later to make sure someone heard my message, and the manager said that she did call me back. When I expressed my confusion, she said that she had 2 numbers on file for me. None of this made sense as I don’t have a 2nd phone number, they’ve easily contacted me before when they’ve needed to cancel classes, and it would be logical to call me back at the same number I called from. If I didn’t call back, I don’t believe I would have heard anything from them, and I wouldn’t know I’ll still be charged. A fourth of the 5 star ratings on Google so far are from staff members, and that also seems deceitful. Before signing up, I wish I would have known that CP is not BBB Accredited; as of the time of this review, their BBB Rating is listed as an F. Instead of paying $159 for 8 50 min classes a month here, you could pay $159 for an unlimited amount of 60, 75, and 90 min classes a month at Hot Yoga West Reading. The workouts are better, everyone there is incredible, and you don’t deal with a single headache.

Very unprofessional and confused staff. I was enrolled for the first 30 minutes introductory class which they canceled on me. (Though it happens)They enrolled me again for a a week after. I attended the class on time, after waiting in line and filling their form attended to the class. There was no room for me! It seemed like the enrolled so many people for one class. They apologized and told me to schedule for next week I refused and left . Don’t spend your time.

The worst customer service ever. Management is the worst it’s like talking to a robot. I never give a bad review ever but this is the worst experience I’ve had with a company. I’ve wasted so much money and have spent almost 1k about 970 and have only been able to attend 13 classes. It’s extremely hard to book classes and you’re forced to take class times that might be inconvenient for you because you have to use up your credit before the next payment cycle and if you can’t attend your classes or if you miss your classes, they will not refund you regardless of the reason. On top of that you also have to pay a monthly fee if you want to freeze your account. Just do yourself a favor and take your business elsewhere. Do not go to this place if you don’t want problems. It’s not worth it. If you’re looking to better yourself or your life, this is not the place to be. You’ll be more stressed. Currently filing a dispute with my cc company because they will not reverse the transaction. they charged me 240 for 8 classes even if I informed them I’m canceling and will not be able to attend the classes.

I attended a studio in Fayetteville, AR, and it was the worst experience I have ever had with studios like this. It’s extremely hard to get into classes, they are trying to get all the money out of you with all the additional charges and policies they impose on their customers. Will never return to this terrible place!

classes are great and instructors all very knowledgeable