Club PilatesReviews of clubpilates.com

I attend the Vinings location. Firstly, the booking system is completely deranged. I'm always on a wait list and sometimes they clear me less than 12 hours in advance but I have to give a 12 hour notice to cancel. Completely backwards. Now I've been scammed on my contract. They had an offer for $50 off but didn't disclose that it was only for a month. They charged the wrong bank account and caused me to be overdrawn. I was injured for awhile and they forced me to pay $25 a month to put it on hold??? I even had a doctors note!

I really enjoyed going to the studio. All of the staff and instructors are great, but their cancellation policy came as a surprise to me. Firstly, you have to email or call to cancel. Next month the click-to-cancel law is going into effect so hopefully they fix this. The more egregious issue is the 30-day membership cancellation policy. This policy varies by franchise. The North 3rd Brooklyn franchise has a 30-day cancellation policy with a $100 fee for canceling after 30-days before the next renewal (lowest tier membership is already. Previous gyms and subscription services I've been a part of have allowed cancellation at any time, and late cancellation fees have been closer to $20. This policy is written in the user agreement that is emailed to you, but it is no where to be found on the website or your account page. I've heard from others that a lot of large franchise gyms have policies like this, which I think is a predatory policy that should not be allowed.

Fees on fees. Inconvenient. Plus the app is buggy as hell. Risky booking process—no refunds in any circumstance even if you immediately try to reschedule right after booking it… who does that? Even during subscription freeze it is not cheap. Inconsistent difficulty levels of classes. The system is dishonest. Note I’m not saying they literally try to deceive about their system, but the system is not set up in a way that an honest person would set it up. It appears designed to catch you in some way or another, or in many ways at once. And let’s say you’re aware of every detail: then you simply find it is a highly impractical system that is not worth the money. The only reason I don’t give one star is classes themselves were satisfactory on the whole—a few complaints there but nothing really major.

I discovered my love for Pilates—but not at Club Pilates. They prioritize money over members, pushing memberships and mandatory sock purchases. Classes are hard to book, and you’re locked in for three months with a 30-day cancellation notice. In the end, I paid nearly $1,000 for about 10 classes and never felt welcome. Definitely not worth it.

The classes are good except they have so many members you can’t get in a class. Very irritated.

Be aware they’re supposed 30 day cancellation requirement isn’t as communicated … what it really means in their own words is… “Yes, we require a 30 day written notice in order to cancel. All payments within the 30 day notice are still due, so you will therefore have 30 days after your final bill to take classes.” The instructors range from bad to good. The acoustics, music and some instructors accents and/ or voice volume coupled with laying down makes it impossible to hear at times, sooo frustrating. Even when I discussed this concern there was nothing addressed to resolve. It’s hard to book classes as there is always a wait list and speaking of the wait list.. I was notified 11 hours in advance I was off the wait list. I had already made other plans however there is s no way to opt out. If I didn’t attend, I’d be charged. Although I enjoyed Pilates the Club Pilates business practices aren’t acceptable.

I have been a Club Pilates member for 8 months now. I found the classes fun and instructors knowledgeable at my local studio. However, for personal reasons, I needed to cancel my membership recently. That was when I was told that they had a 30 DAY notification period to cancel! So no matter what you do, you end up paying at least an entire extra month ($$$), and in my case, I knew I wouldn't be able to go during that month so I requested flexible class credits that I could utilize when able to (considering I was being charged for them anyway), and they completely refused because "the system won't let them". I would have considered rejoining in the future once my life was back to normal, but such predatory billing policies are unacceptable and I have no intention of giving them my business again.