Club PilatesReviews of clubpilates.com

I signed up for their free introductory class and confirmed the night before via text message. They told me to come to class 10 minutes early to sign the waiver former. The day of the class, they text me 15 minutes before the class was scheduled to start stating that the instructor “fell ill” and they were cancelling it. As I was driving 40 minutes away, I was very unimpressed with the late heads up. Especially since they require a 12 hour cancellation for any client that signs up for their classes, otherwise they get charged a late cancellation fee.

I think they are racist. They fired a young black girl with 4c hair without any explanation after she was only there training for a week. The assistant manager didn't speak to her at all and snubed her and found a way to let her go without giving that young girl any explanation as to why. Seriously, why hire her if you only want a white middle-class, straight-haired young woman as part of your sales team so now this young black girl with two master's degrees and with 4c hair is feeling depressed and wondering what she did wrong because the company pulled a long-standing racist move on her. Really? I am referring to the Club Pilates in Albany, NY.

The business model of this so-called wellness studio is designed to get the most money out of its monthly membership customers while providing the least value. The classes are always billed as full, but when I was able to get one and show up, there’d always be a couple of empty reformers. They must make a lot of money in no-show fees! They also turn nasty when you try to cancel. I now learned that a sign of a badly designed service is when you have to make it really hard for people to leave. I’m a happy member of a spin cycling studio and a local gym that have way more accessible services and classes. Stay away from this franchise!

Beware if you sign up for an unlimited membership it's not really unlimited. You can only book a maximum of 15 classes ahead and most of them are already booked up. So essentially you won't really be able to take a class when you want to and if you do, it'll be a last minute notification.

I was talked into an unlimited 3 month membership over the phone with a fast talking salesperson. Wanted payment and membership to start immediately. I had a planned 2 week trip. Fast talking salesperson said no problem we won't charge your card until you return. After the trip and unexpected events I decided I could not afford the membership. Never stepping one foot into the facility I called to explain. I was told I was responsible for the entire membership. I explained I never used their services. The answer But you signed! Or responded to a text message. I was threatened with collection. I could understand a fee if I had used their facility but never did. Finally, it was agreed I would have to pay 1 month fee to close the account or be sent to collections for the entire amount. A sad sad way to make a profit. Karma will find it's way......

Club Pilates Rohnert Park. So far, after 20 classes, I have found 3 top notch instuctors. Karin, Laurie and Ashley. The others I tried gave unclear instructions and I repeatedly had to ask for clarity. One instructer actually sat on a machine at the far end of the room as an example, but I could not see her from my location. She also gave the instructions once, sometimes while walking away from me towards the back of the room so I could not hear. Ridiculous. We need verbal clear communication. They should be talking nonstop explaing all body part positions. The head. The hands. The back. The shoulders.Etc. In addition substitute positions for any injuries or limitations should also be communicated as part of the verbal instructions, and they are not. The equipment is really good and clean. Update: I just took a class with another good instructor. If you go, try and book with Karin or Laurie is also a good instructor. The instructors are getting better. Ashley gave great instructions today. I would definitely take a class with her again. I've now taken 20 classes. The 1.5 class is getting harder. Which is good. No class is ever the same, so it keeps it interesting. My balance and strength have definitely improved.

Buyers Beware had no idea that the sales associate was putting me into a contract. Sales associate basically did a bait and switch pitch. I was told l was signing to authorize monthly payments. When l tried to cancel that's when l found out l signed a contract. The contract and cancelation requirements are awful read it before signing. This club is a hit or miss with the instructors. I started Pilates at this club 10 months ago at first it was good instructors especially Jen! Who is no longer there and a lot of availability as far as class times now you can barely get in at convenient times which does not guarantee you a spot each week and most of the good instructors are gone. I got in on a promotion l paid 159 per month for 8 classes regular cost 199. It is no longer worth it for mediocre classes and you may not get a spot but you still have to pay no matter what or you just lose your credits. I am now forced to attend this club pretty much 45 more days due to the the cancelation policy!!! I will never recommend this club to anyone. As you can see other reviewers have had issues with the contract it is ludicrous and it is not good business practices. The manager Karrie is unprofessional will not verbally explain this confusing contract to me and some of the instructors do not instruct they talk for 30 minutes out of an hour that you pay for! They never answer the phone. This has been the worse experience BeWare. Club Pilates 3316 Lakeview Pkwy, Rowlett, TX 75088

My experience at Club Pilates Berry Farms has been nothing short of disappointing, and I feel compelled to share my frustration with others considering joining. Despite paying a quite expensive monthly fee, the policies of this establishment feel more like a scam designed to squeeze out every penny from its members. First and foremost, their rigid punctuality policy is absurd. Walking in a mere five minutes late to a class should not result in being barred from participating, especially considering the ongoing monthly payments. It's unfair and unreasonable to penalize members for minor tardiness, especially when unforeseen circumstances can easily cause delays. Adding insult to injury, their cancellation policy is equally exasperating. Charging an additional $10 for canceling a class with less than 12 hours' notice is outrageous. Life is unpredictable, and expecting members to always adhere to such a narrow window is impractical. Whether it's an unexpected work obligation or a family emergency, members shouldn't be financially penalized for circumstances beyond their control. Despite these glaring issues, I must commend Nicole and Teresa, two of the Pilates instructors, for their exceptional work. Despite the club's flawed policies, Nicole and Teresa consistently made me feel welcomed and valued in their classes. Their genuine care for each member's well-being sets them apart, and they deserve recognition for their dedication. In conclusion, while Nicole and Teresa's exceptional instruction is a highlight and the Pilates classes being great for anyone looking into a full-body workout, the overall experience at Club Pilates Berry Farms falls short due to its unjust policies. I have been a member at many different clubs, and I’ve never had as many problems with them as I have had with this one. I strongly advise against anyone considering joining this club until they address these fundamental issues.