Club PilatesReviews of clubpilates.com

Unethical and unprofessional business! I was sold a 3 month TRIAL class and informed that I can cancel as long as I give 30 days notice. What I was told/sold by an employee and what the management in Glen abbey believe was a 3 month contract with a monthly payment attached. In theory, no trial and no way you can cancel. The staff seem to oblivious to what the management believe to a trial contract and what they inform prospective customers. Aside from the misleading trial contract, the classes availability is very poor and the level of teaching varies from good to bad. If this is a franchise operation I would suggest to the owner to re-read the brand guidelines! I would not recommend signing up for any classes or membership unless you want to spend your time calling and emailing endlessly! Stressful experience from start to finish!

Can we all get together and sue Club Pilates for the billing issues and practice?

I have been a Club Pilates member for 8 months now. I found the classes fun and instructors knowledgeable at my local studio. However, for personal reasons, I needed to cancel my membership recently. That was when I was told that they had a 30 DAY notification period to cancel! So no matter what you do, you end up paying at least an entire extra month ($$$), and in my case, I knew I wouldn't be able to go during that month so I requested flexible class credits that I could utilize when able to (considering I was being charged for them anyway), and they completely refused because "the system won't let them". I would have considered rejoining in the future once my life was back to normal, but such predatory billing policies are unacceptable and I have no intention of giving them my business again.

I took a total of 49 classes within 3 months at club Pilates blue Diamond location. I asked the instructor Lydia if I can advanced to the 1.5 class after taking 20 classes and was told that I had to do about 10-15 more classes and the instructor will automatically move me up when they see I’m ready. I took up to 40 classes and for 3 months I wasn’t getting enough work out or challenge so I finally decided to cancel my membership. I had to fill it the form and email my 30 days notice. Although I have already fulfilled the 3 months and unhappy because I wasn’t getting nowhere I still had to endure another month of wasting my money. Then a couple of weeks after my notice I got a text and asked if I was unhappy, then I told them my issue. I was told that the instructors doesn’t know how many classes each student takes; I texted that I asked the instructor and was told that they will automatically up your level when they see it fit. I guess I felt I was never gonna get to that level, 40 classes and I’m still in the beginners level, really?. Pilates is suppose to make you feel better about yourself not make you feel like I’m a dumb person that can’t even get with the program to move up. Finally some else texted and said I noticed that you are still booking level 1 class, would you like me to assist you in booking the 1.5 class?. I was upset because the instructors told me that they’ll tell me automatically, had I known I can do that I would have already gone to a higher level and maybe get the result and more out I have asked for. She texted that I should give it a try, I told her that I would love to but was shut down by the instructor and besides I’m on my last month anyway. that’s funny that when I am terminating my membership someone finally reached out to me and now telling me it’s ok to try the higher level class, what a joke!!. I think that this establishment is a joke from my experience and a waste of my invested time and money. No one cares about their members until you cancel. I did not get any result, demeaning and when you are trying to improve yourself through working out, made me feel dumb that I don’t even qualify to move up a level after taking a total 49 classes. This place is scam for your money and you will not get your money’s worth!!

Club Pilates is in short is a scam. You are locked into a contract with your credit card on file. They will charge you $10-$15 for showing up late or not showing up to a class. Sometimes you will be charged for not showing up just because the person at the front desk didn’t check you into the class. As far as I can tell, if you do not do the highest/most expensive membership you cannot get into a class which feels scammy/fraudulent to me. You will have an easy time signing up and an impossible time trying to leave. The quality of the instructors is mixed at best and the Pilates is watered down because there are far to many people in a class to do real Pilates. If you want to learn Reformer Pilates, find a private studio in your area with a quality instructor. In summation: scam, fraudulent business practices, corporate greedy atmosphere, don’t do it.

I have been a member of Club Pilates since November and I almost have attended 100 classes. The intro half hour course is a free introduction. It is only logical to talk about the membership options at the end of the session. I have an unlimited membership and have been able to book out two weeks ahead plus I am able to freeze my membership for a small fee when I am away for a month or more. It is true it is more challenging to get into classes in the high season but even with classes waitlisted, they usually open up. I love the instructors and also find the reception staff very welcoming. So, from my personal experience, I am very pleased with the club, the equipment and the staff.

I would advise against joining Club Pilates as it appears to be a scam aimed at taking advantage of people. I was a member for almost 9 months and experienced several issues. In addition to the monthly membership fee, they charged me twice $10 and once $15 for canceling my class. When my family came down with the flu (common cold) on the morning of my Pilates class, I called to inform them. They assured me it was no problem but later billed me anyway. When I called to dispute the charge, the person I spoke with was incredibly rude and demanded medical evidence for a refund. A few months prior, I canceled a class 11 hours in advance and texted them to let them know my child was sick. However, they still charged me $10. It took me a week to get a refund after showing them documentation of my child's emergency visit. Looking back, I should have canceled my membership then and there. As a full-time student and employee with a child and no other support, I found it disappointing that a women-owned business showed no sympathy. I recommend joining a yoga class instead, which provides exercise and mindfulness at a price without extra charges. Please be cautious as I feel that Club Pilates takes advantage of others and has no understanding that life happens

AWFUL EXPERIENCE! I had an awful intermezzo experience with Club Pilates between March 2023 and July 2023. Having been a yoga lover and teacher for years, I've heard good things about reformer Pilates and wanted to try it. I decided it would be a safe option to go try 12 weeks postpartum and signed up for the trial class. After the 30 minutes class we got a 20 minute Sales pitch about their very steeply priced packages. I had intentions to think on it but was pushed into a sales package by a very pushy manager. I decided to give it a try for the three months they make you be part of it and went for the lowest package, 4 credits for 4 weeks. Then the disaster began and I feel cheated and robbed of my money. The place I went to had no availability during the times I was able to go (Saturday and Sunday) limiting it even further by allowing me to only go to beginner classes. I ended up on waiting list upon waiting list. They make you cancel 24 hours in advance and you loose a credit ($40) if you can't make it to a class. One morning I woke up genuinely sick and couldn't go to my class - a request to the manager to please credit me the class (the first I didn't cancel within 24 hours) was ignored. When I canceled other classes within the window the class was refunded to my account but I couldn't book it for another class because it needed to be booked within the month it was bought. But because there were no available classes ever I ended up giving the company over $500 and not getting back ANYTHING. The few classes I was actually able to go to were alright but there was no community and the manager was outright rude and as money hungry as the entire company seems to be. Don't make the mistake I made - save your money and spend it on your local yoga or Pilates studio that actually cares and is customer friendly. Club Pilates is an expensive RIPOFF!