Club PilatesReviews of clubpilates.com

I agree with many of the overall experiences. I did the free class. It was good but I was expecting pilates without the lame workout machine thing. Then it was a 3 month sign up and you can opt out in a 30 day notice in person. When I asked (after the free class) questions from the instructor about how to work the machine, how to do progression workouts, and how do you know when to move up, I was I formed that I have to learn all that myself. Ok, whatever. Now my biggest disappointment was the schedule. Next to nothing unless I want to get up at 4am to work out at 5am or 7pm when my day is a wrap at that hour. I am not a young person anymore, you would think paying the money you do for 4 classes that there would be better availability and if NOT, then you should be able to carrier over but you can't. It is a scam all the way around unless you are jobless and have no life to do crappy work out hrs. They should not be taking in more people than they ha e schedules. It isn't fair and it just wastes good money. You don't get reoccurring clients. If that is their goal they are doing well with sucker's just like me out there.

In October 2023, I requested to freeze my account because I would be out of the country. In the email, I said that I would return in January. But I couldn’t return. Club Pilates unfreezed my account in January without my request. I returned this month and discovered that I paid for Club Pilates in January, February, March, and April. I am not able to remove my bank account from the website to avoid another authorized payment until I do pilates for 4 months. They do not want to give me the money that Club Pilates stole from my bank account. I don’t want to do pilates. I´m feeling forced to do Pilates; this is not my plan for my life now. I don’t trust this company anymore. I want my money back and to close my account.

Staff was rude I got a call from 6044745622 and this lady who was following up with me was very sweet and asked me about my experience. we were having a nice conversation and I was just saying that its too expensive. During the conversation she suddenly said "By the way we are not going to reduce the price for you" I never even asked in the first place I was just sharing my thoughts. I was just talking and she talked continuously and said all the words she was supposed to say like "Thank you for coming and trying our class.... etc and hung up on my even though she knew I was trying to talk. people are now using a very sweet voice and nice way of talking to make others uncomfortable...she hanging up on me was not at all polite. I attended the fleetwood branch in surrey but the phone call I got says Port Coquitlam. After this I am sure I wont bother spending 120$ for 4 classes!

I was so excited to sign up at this brand-new studio in South Pasadena. The sales person sold me on the variety of classes offered and a great schedule. However, when I looked to see the schedule online it was not published. When I asked about this I got this reply: "Open 7 days a week. We have 7 different class formats and 3 levels, which means we have something for everyone and continue to challenge you as you progress." I was very clear with the salesperson that I had been practicing pilates for 8 years and was looking for more of a challenge. She assured me they would have a class for me. I quit my previous studio, got the unlimited package, and couldn't wait for them to open. The first month the only classes offered were intro classes for perspective members and level 1 classes that were so painful, I couldn't stand it. It was like being a high school student forced to repeat preschool. When I complained about the schedule, I was assured more classes would be added "in two weeks", not true. Level 1.5 was added after one month. I was never given a clear answer as to when Level 2.0 would be added, so I called around and here's what I found out from other pilates locations. All Club Pilates start with only Level 1.0 classes. They add other levels and other varieties of classes "as membership progresses" which means they add them whenever they want. The sister location to S. Pas is Pasadena. Same owners. They have been open a year, and still don't have level 2.0. When I asked to freeze my membership until they have 2.0 I was told I have to pay them $15/month to freeze, so another $180 per year in hopes they finally offer what I was actually sold on. The other option they gave me was to go 1/2 hour out of my way to the Pasadena location. So, waste my time and gas money for the great privilege of being lied to. I don't think so. So I told them I was canceling my membership, only to be told I have to pay for another month of beginner classes before I can cancel. I HIGHLY recommend for anyone to stay away from these franchises, they have unethical sales practices which they do not even try to rectify. They are ruled by a corporate group that is terrified of being sued and for whom the bottom line is all that matters. Why go here when there are so many wonderful pilates studios owned by people who cherish their clients? You have been warned.

I was an unlimited member for years. I tried to pause Dec 2023. It wasnt processed. I then quit in Jan with final date Feb 9. I quit in person, via phone and in writing. I was enrolled in class Feb 10 which I was scared to show in case they questioned/charged me for going ON my billing date. I was charged a no show fee. Then charged for Feb. I didnt trust CP to delete my cc info and disputed the charge. March 26 I get a 'friendly' reminder email that my account balance is $231! That meant my monthly fee, no show fee and dispute fee were on my account. My studio manager deleted what she could and this $25 dispute fee that CP incurred is being pushed on me. WHY?!?! It's the cost of doing business. I paid CP plenty of money for 3 years of unlimited membership and maybe had 1 or 2 no shows in all that time and not on purpose. The right thing to do is eat the $25 Club Pilates. Now the company is a scam to many who know my story where they scramble for every dollar they think is theirs. Is this a HEALTH business? Dont bother with any of these chains. Their contracts only are written in their best interest

I am taking back my previous 5 star review. I loved my Pilates classes here, but recently was told I could not take more than one class in a single day. BEWARE - the “Unlimited” package is absolutely NOT unlimited. I feel scammed, and I after 9 months of taking classes here, I will be cancelling my membership, and looking for another place to work out. Completely disappointed. Club Pilates, you need to do better.

I had a terrible experience with this place. I recently tried to cancel my membership, but because I missed the cancellation deadline by two days, I was informed that I needed to pay for the entire month again. The person who answered my call was rude and showed no willingness to negotiate. I advise anyone to carefully consider before signing up with them

AVOID! Total rip-off. There aren’t enough classes to fulfil the terms of the membership agreement as the booking system blocks you from booking beyond the calendar month. This means you have to sign up for the waitlist for oversubscribed classes and they basically take your money without providing a service in return. Complain and you will be told to pay more for the overpriced top tier to access classes at other locations over an hour’s drive away. The standard of teaching ranges from ok to uninspiring to bossy gym teacher. Save your money and go elsewhere.