Club PilatesReviews of clubpilates.com

False advertising. When I joined and purchased the unlimited class membership, I was told it could be used at any Club Pilates Studios. I tried to sign up for classes at a nearby studio, about 5-7 miles away and was told that was different franchise and cannot. It's VERY difficult to get classes, you're just waitlisted or there's only easy classes, which aren't challenging nor a workout. Very disappointing for the cost.

Not practical if you work for a living. The evening classes are always full, credits do not roll over to the next month if not used. How can you use a credit if the only available time slots are at 10 am and noon when you work 8 to 5? Cancelling a membership is also a scam. You have to talk to a manager over the phone but the manager is only there for 2 hours on certain days. Avoid at all costs.

This review is specifically for Club Pilates Burke Avoid this place like the plague! If I can give this awful place no stars, I would do it. I’m so shocked that this establishment has “5 star” reviews on Google! They must be phony because I have heard rumblings among members about this place. The owner Julie Karickhof who runs this place is awful and trains her employees to be rude and disrespectful to customers. The so-called “General Manager” is Larry who has a super awful attitude just like the owner. If you are not white or East Asian, expect to be treated badly at this establishment. I believe the owner has prejudice against people of color based on preconceived prejudice and it’s reflected in the people she hires. I have noticed that this club is full of white and Asian clients and I’m usually the only brown person in the class most of the time. I’m quite sure the owner is going to respond to this trying to discredit me because that’s what she did when her staff treated me terribly. I pay $200 a month for my membership with this place and got treated terribly! I noticed that Julie, the owner was filming around me when she was taking videos of the class for IG and Tiktok. It was almost like she didn’t want me to be seen in her videos. I thought that it was just a coincidence until it happened more than 3 times! I also noticed that she was filming the whole studio and all the clients in all her other videos of classes in which I wasn’t. I thought they are just people with bad personalities until a few incidences confirmed it's more than that. The club recently introduced a policy that members must arrive on time and if they are more than 5 minutes late, the front desk staff won’t let them take the class. This is a real problem for busy customers who sometimes, run about 7 or 10 minutes late. Personally, I have never been more than 3 minutes late. Usually, I’m early or on time. I have seen other members who kept coming in about 7 minutes late and not getting tuned away. I was running 2 minutes late one day and the front desk girl was super rude to me and asked me to leave. She almost seemed to have a personal issue with me being only 2 minutes late! The instructor asked me a few days later why I left, and she was shocked to hear that I was asked to leave. I called Julie and she sounded annoyed that I called because she didn’t want to handle customer complaints. Recently, I had to buy a pair of toe socks from Club Pilates Burke. The receptionist was on the phone as always. I showed her the socks and she waved at me to indicate that she will charge me when she got off the phone. When the class was over, I asked if she charged me and she had forgotten. I did her job for her that time. The second time I had to buy socks, she was the phone again and I asked her to charge my account. I thought she did, especially, since I had bought socks from her before and I’m easy to remember as the only token brown person in the class. When I showed up to class a few days later, I was treated with judgement because their receptionist forgot to charge my account again! Larry, talked to me in a condescending manner as if I couldn't pay $20 for socks when I was paying $200 for the membership! When messaged Julie she responded saying that her time is valuable and can’t talk on the phone. She finally called me and accused me of being "chronically late to class" when I wasn't and blamed me for her staff member’s failure. She also asked me to leave her club because I wasn’t happy. Yes, that was her solution! She further stated that she doesn’t like to bother with handling the club and wants her employees to be able to run it. She said that doesn’t want her staff to feel uncomfortable! She told me in a condescending tone that a YMCA might be a better option for me and not a boutique club! Yes, that’s exactly what she said! If she says things like that to customers in the age of social media, can you imagine what she must say behind closed doors? I told her that I would like to leave her Club Pilates and join another one in the area! Avoid this place like the plague!

Horrible place. You pay 200 dollars each month for a wait list, You have to book a couple weeks before, but who knows what my schedule will be permitting. Sometimes I couldn’t book a space class for two weeks. And now they are giving heard time with cancellations. Greedy . Lincolnshire location

They are not transparent about their membership contract and cancellation. When you cancel, you MUST pay for either another extra month of membership or $100 to cancel immediately, and not being able to do so will have them threaten to give your information to third party collections and send debt collectors after you. They will also state that you are responsible for any and all collection and legal fees related to this. Additionally, they will sign the contract for you, and it will be signed before you are even given a chance to see it. The only other option you have if you cannot afford cancellation is to pay them $300 a year to freeze your membership and prevent debt collection. Absolutely insane.

I wanted to love Club Pilates in Williamsville. The facility is beatiful and the location so convenient to my house. The owner is pleasent and nice, but it ends there. A question I had before I signed up was is it easy to get classes you need (people working or anyone really have schedules) I was assurred that would not be a problem.......There is a wait list 6 deep for every class. I'm not sure how people even get into a class without sitting at their computer/phone ap constantly. If you sign up for 8 classes per month and you can't get into classes (you can't) your classes DON'T roll over to the next month. You paid for something you didn't get? How is that even legal? I tried again to get a class, thinking maybe some bugs were ironed out. Now it is asking for my credit card? I l already paid for 3 months? I heard a women ask this question 2 weeks ago and they said it was a glitch. Still glitiching I guess because now I can't get in a class even 4 weeks out without paying again? Policies are not transparent. They say they are on your contract. They should be on the webiste for reference. This is a national chain. My friend in Florida said the one in Lakewood Ranch one was great. This leads me to believe it's inexperienced management. What is going on? I'm out.

If you have even a minor disability or are older, do not waste your money. They bully and harass you. It is not worth it.

They need better policies when a person becomes injured. They overcharged me an extra month when I couldn’t do Pilates anymore I would not recommend this Club.