clubcarwash.comReviews of clubcarwash.com

So last month I went to the club car wash I'm watch the 9th and when I got there they was telling me that I didn't have an active account but what really happened was the lady that gave me the discount at the car wash if they were the promotion they had and she didn't cut the other account off and even though I was showing them that I had they had took his money out of my bank they wouldn't serve me I had to call the 1-800 number so I called the 1-800 number and I explained it in what happened I was really really angry because the way the manager and you know the customer service was horrible anyway some kind of way they had gotten it figured out that the girl had left both accounts open and she had both stickers on my window the girl removed the sticker problem resolved this month I go to wash my car they got rid of my whole membership said that I told them to cancel my membership mind you the membership was $18 so out of spite because I was angry I don't know what I said I definitely don't remember I might have said if you can't fix it just cancel it I might have said something like that but whoever done that they done it out of spite and now the car wash is $36 they never played the recorded back to me but they said on the record and I said to cancel the membership I would never ever go back to this place they have a new car wash on Lindbergh down the street if it costs more I'll give them my money before I give Clark car club boys my money I forgot to mention last year in August I got robbed for my purse and they know that these robberies are going on at their car wash they never tell anybody they don't hire security this place is horrible

So every time we come to car wash you guys wash the tires so that’s good but you guys never shine are tires that’s the problem every time it happens from. Mohammadnasim to. Club car wash we are really sad and mad u guys don’t care and u guys are scammers u guys don’t shine are tires and y’all take the money fully 😡😡😡😡😭😭😭

The guys who wash before you enter are serious about their job! They always do a great job and I always tip them because they deserve it. I also went home to get another car enrolled monthly because Tyson told me about the 3 mt discount ending today. I always see him at the car wash. What a nice personable young man. This is the kind of employee everyone is always looking for. The place is always spotless.Thanks

I recently had a very disappointing experience with Club Car Wash that resulted in damage to my vehicle and a complete lack of accountability from both local management and follow-up support. I drive a brand new 2026 RAM truck with just over 700 miles on it. It is not a work truck and is meticulously maintained in near-showroom condition. While entering the wash at the Pflugerville, TX location, I was being guided in but was slightly misaligned. Instead of stopping me and asking me to reposition, an employee physically pushed on the side of my truck bed to force it onto the track. When I returned home, I discovered two indentations in the side of my truck exactly where the employee applied pressure. The force used was enough to bend the metal on a vehicle with only 700 miles. I immediately contacted customer service and returned to the location as instructed. What followed was just as concerning as the damage itself. The manager on duty: Did not introduce himself Did not inspect the vehicle Did not apologize Did not document the incident Showed visible frustration that I was even there I was told he could “tell the employee not to do it again,” which was the only response offered. When I requested that a report be filed, I was treated as though I was inconveniencing him. I was then misdirected, left waiting, and ultimately ignored entirely. Since then, I have attempted to escalate this through corporate channels and have received no response. Based on this experience, this appears to be more than just an isolated incident. The layout of the location itself makes proper alignment difficult, and I observed another vehicle having the same issue while I was there. I have used other car wash companies for over a decade without a single issue. Unfortunately, this experience with Club Car Wash has been the complete opposite. I will be repairing the damage to my truck myself, but I will not be returning as a customer. I would strongly encourage others to use caution, especially if you care about your vehicle.

This company damage my vehicle and refuse to pay for the damages. If that's not good enough they also will provide you with poor customer service. There are way to many vehicles getting damage and they are get away with it. Something needs to be done. This company is fraudulent. I know the lowest is one, the are below that.

I don't like the aggressive sales pitch for the monthly membership. Even after saying no twice, she continues to be aggressive and confrontational. Too bad because the rest of the service is great! We have a choice in Kyle, so won't be giving them any more business

This company is fraudulent. They refuse to fix any damage to your vehicle when you go through their car wash. They should know their car wash better than they do, and if it is causing any damage to any vehicle, they ned to look into their equipment. I am taking it to the attorney general's office for resolution. Once this monthly membership is over, I'm done with them

DO NOT USE THIS CAR WASH THEY WILL DAMAGE YOUR VEHICLE AND CLAIM THEY DID NOT DO IT SO THEY DO NOT HAVE TO FIX IT!!!!!!