CloudConeReviews of cloudcone.com

My VPS with CloudCone went down due to a security breach in their platform (Virtualizor). An attacker accessed the LA VPS nodes, damaged my VPS disk, and all data was permanently lost and irrecoverable, as confirmed by CloudCone themselves. This incident caused: Complete loss of my server data Extended downtime Business disruption and financial losses I did not have backups, and because the issue was caused by a platform vulnerability outside my control, my services could not be restored at all. This was also the second major outage within one year, which raises serious concerns about reliability for business-critical use. While CloudCone explained the incident and listed future precautions, the damage was already done. If you are running production systems or client websites, be aware of the risks.

update:#3607234My account is restricted from logging in, and I can't even resubmit a support ticket. update：Ticket #: 6910161 I did not maliciously register two accounts; it was because the previous account had deposit issues that remained unresolved for a long time. As for the deposits, I don't believe I violated any platform rules, nor did I see any warnings or notifications. The official website says that it supports partial refunds, and it has not been processed for a month after submitting the refund, and no one replied to many contacts, because of the refund problem, a new account was registered, and the website has registered multiple accounts on the grounds that it violated the user agreement, embezzling the user's 7,000 dollars of careless mistaken recharge.

16 days, NO Ticket reply. I feel like crying 😭😭😭😭🥹. I have ignored all the complaints here and other platforms. i have recommended them to other devs only to experience the damn frustration myself. Server is Down, Funds are held, no one is answering you at all.

I'm very satisfied with this company's products (I've used them for about a year) from a cost-performance perspective. For a multi-core, memory-based server costing around $30 per year, with only about three downtimes and consistent speed, it's absolutely acceptable. Perhaps because I chose a budget-friendly solution for testing and development, my expectations for stability were relatively low. Customer service was also acceptable, except for inconsistent response times and a later reluctance to provide support. I like the company's website design; it's very comfortable to use. I haven't purchased the SC2, so I don't know if there are any differences in quality (not just in functionality). If customer service quality is improved (more humanized) and there is a corporate-level solution, I would give it five stars. With such high cost-performance, overselling may be unavoidable. Therefore, after major promotions each year, there may be a short period of slowdown, but you can feel that the company is making progress and developing.

I had some problems trying to resize the disk on two servers here at the company, one of which was a legacy and extremely critical server. I opened a support ticket with the Cloudcone support team and received excellent service; the entire support and operations team deserves praise! They gave me their full support and attention to help resolve the situation. I am extremely grateful for their exceptional helpfulness, patience, and for all the help and attention they provided. Thank you, Cloudcone team! You were amazing!

Support is super responsive seems like US based, The custom console they have seems one of the best and easy to use for regular VPS maintenance and stats. I’ve had 100% uptime so far, which is awesome!! They do offer other services like dedicated, email and, CDN which kind of makes them one stop shop for hobbyist and small scale need. I have used their email service in the past and in the very competitive in price and easy to use with no such weird limit. I’d definitely recommend CloudCone for anyone needing reliable VPS or email hosting without breaking the bank.

I have a budget VPS on CloudCone. The budget VPS is a $100+dollar vm (Promotion price $80) with 8 vCore, 8G Ram and more than 200GB storage. NOTE: Staff were very helpful on finding root cause and resolving my issue. My now-resolved issue goes below for reference: When I Rebuild (fresh Debian or Ubuntu OS), after installing a few packages, the system looses internet access, a few minutes later the VNC access is also lost you have to reboot, the same thing happens in a few minutes again. I have had this VPS for 3+ months now and have been struggling hard to just run the machine without freezing. I have 3 tickets with them just for this machine in this period. The first one was about the performance (appears less powerful than a 2c 2g machine elsewhere) about which support told it was because of the promotion period that everyone is testing their node (ticket #5918194). The second was about loss of connectivity, without any result other than rebuilding the OS multiple time The last ticket (still open #9629084) I cannot rebuild the VPS anymore nor can exit the recovery mode (deactivation via dashboard takes forever then fails) The support staff are responsive (within a few hours) and are willing to help, but they cannot do any magic since the platform is unable to perform IO/Compute in a normal matter in a way that the machines could work smoothly. Another issue is that support process requests username/passwords which is inconvenient (had not such experience elsewhere )

This server is perfect for personal learning and project practice. It allows me to reliably deploy my personal websites and applications while giving me the opportunity to practice various operations skills, such as server management, network configuration, and automated deployment. For anyone looking to improve their technical skills and get hands-on experience with server environments, this server is cost-effective and highly dependable. It provides stable performance and a smooth experience for daily development, testing, and running personal projects