Cloudbeds Reviews | Read Customer Reviews of cloudbeds.com

Cloudbeds Reviews | Read Customer Reviews of cloudbeds.com

Cloudbeds reviews

519 approved reviews, newest moderated first

German M.
Aug 5, 2025
Instrucción o capacitación Cloudbeds
Me ha tocado de Instructor Juan Riaño, excelente instructor, domina muy bien el tema, atento a cualquier solicitud, explica muy bien con ejemplos y conoce a la perfección el programa, gracias a Juan, estas capacitaciones se han hecho amenas y hasta de forma clara y sencilla
Response from CloudbedsAug 12, 2025
Hola, Germán: Gracias por tomarte el tiempo para enviarnos tus comentarios sobre la capacitación que recibiste por parte de Juan. ¡Lo apreciamos mucho!
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Cesar H.
Aug 5, 2025
dominio sobre el tema
El capacitador tiene un gran dominio sobre el tema, es generoso con las explicaciones y aclara todas las dudas.
Response from CloudbedsAug 12, 2025
Hola, César: Gracias por tomarte el tiempo para enviarnos tus comentarios sobre tu experiencia con Cloudbeds. Nos alegra saber que el capacitador fue atento y pudo resolver tus dudas. ¡Lo apreciamos mucho!
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Juliana Mate de D.
Aug 2, 2025
Juan es muy paciente y explica todo…
Juan es muy paciente y explica todo super
Response from CloudbedsAug 12, 2025
Hola, Juliana: Gracias por tomarte el tiempo para enviarnos tus comentarios sobre la atención que recibiste de Juan. ¡Lo apreciamos mucho!
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Juan Carlos M.
Jul 28, 2025
Es un sistema muy completo
Es un sistema muy completo, eso esta Genial. Y la atención de Juan Riaño es excelente
Response from CloudbedsJul 31, 2025
Hola, Juan Carlos: Gracias por tomarte el tiempo para enviarnos tus comentarios sobre lo completo que es nuestro sistema y la excelente atención de Juan Riaño. ¡Lo apreciamos mucho!
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JD
Jul 22, 2025
Great team to work
The sales person was really nice and not pushy, I talked with other providers and it was like car salesman. Cloudbeds was very nice to work with and very patient. After purchasing they provided so much training, Cata was the best. I have never used this type of software and made it look easy. syncing up with the OTA's was easy, sales have gone up.
Response from CloudbedsJul 31, 2025
Hi JD, Thank you for taking the time to share your feedback about your positive experience with Cloudbeds. We're very happy to hear that your sales have gone up and that our team, especially Cata, made learning our software and syncing with OTAs so easy for you. We appreciate it!
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Eazy E.
Jul 17, 2025
Cesar was a great onboarding coach
Cesar was a great onboarding coach. He was very patient and knowledgeable. For anything that he couldnt answer, he made sure to get the responses to our questions in a timely manner. Would definitively recommend him.
Response from CloudbedsJul 31, 2025
Hi Eazy, Thank you for taking the time to share your feedback about your onboarding experience with Cesar. We appreciate it!
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Jessica Brandão B.
Jul 17, 2025
The support is excellent
The support is excellent, whether through chat or directly with our account manager. The interface is also simple and intuitive. What could improve is the ability to add visual markers or colors to the main calendar map. For example, highlighting national holidays. That would be a great help for managing availability and planning reservations in advance.
Response from CloudbedsJul 31, 2025
Hi Jessica, Thank you for taking the time to share your feedback about your experience with Cloudbeds support. We are happy to hear that you find the interface intuitive and easy to use. We appreciate it! Regarding your feedback about the main calendar, would you be open to discussing more? Please email [email protected] and reference this review. Someone from our leadership team would be happy to speak with you.
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Craig D.
Jul 10, 2025
Bad customer service
Been trying to upgrade my subscription for 3 days. Chatted multiple times through their messaging app - they just open a ticket but no one seems interested in responding to the open ticket. You would think they would want more business. Terrible service. I have been using their software for 7 years but definitely looking elsewhere if this doesn’t get resolved shortly. Not a good look
Response from CloudbedsJul 11, 2025
Hi Craig, Thank you for taking the time to speak with us over the phone. As mentioned, we always welcome open and honest conversation.
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