CloudbedsReviews of cloudbeds.com

We have been using Cloudbeds for a week but the experience is positive. We had a few sales calls with Codi, who was very helpful answering the questions. After that, the onboarding with Cesar was excellent. He is knowledgeable and very responsive, will hold your hand for 30 days which is more than enough. We also tested support email, there is AI behind it and the responses we've got were helpful. We use Cloudbeds only to integrate with Expedia and Google Hotels; we still keep our main PMS and run Cloudbeds in parallel. Google Hotels (free) added the booking engine to our business profile in a few days. One drawback is that they do not have iCal import capabilities besides Airbnb, VRBO and a few camping OTAs (so you cannot import whatever iCal you want). They have iCal exports though. Another one is that you cannot add more than one payment processor and map to different room types (okay for hotels, but not that great for managed vacation rentals). Running Hotel Ads requires an extra monthly fee (plus the ads).

Es muy simple de entender la plataforma lo que facilita grandemente su uso

Sara was great and very easy to work with. She was clear, patient, and knowledgeable, guiding me through each step of the process. She made the transition smooth and easy, answering all of my questions thoroughly. I really appreciated her professionalism and support.

My experience was great because Ana was super helpful and worked around my schedule. She was always willing to explain and help us with the whole processes of putting Cloudbeds at our boutique hotel.

Ana was very kind her explanations were always clear.

Mi experiencia ha sido muy buena, Madeleine siempre ha estado pendiente de que todo sea claro y todo quede bien configurado. Sin duda recomiendo trabajar con Cloudbeds.

We purchased Cloudbeds a while back. It was great, and has continuously gotten worse. First, our integration with Google stopped working right. I won't get into the details, but this resulted in them realizing it was their fault (after REALLY pushing them), which resulted in a refund for several months. This was the last time they did the right thing. The Whistle App is constantly breaking. If automated messaging is important to your business, Cloudbeds is not the right product for you. The Whistle App is clunky at the best of times, unusable at the worst of times (which is weekly). What spurred me to write today's review was the following: - We were forced to use their new booking engine, which when originally deployed sucked so bad that you could just turn it back to the old one - They forced the new one on everyone today - They didn't update the links (we also use Cloudbeds for our web dev and hosting because like, that should keep everything integrated well, right? Nope. Even though it's over priced) - After being gaslit for a bit, I had enough video replication to illustrate that the product was in fact, not working. Initially they sent me a screenshot of it working, but I had multiple devices that showed it didn't. They then said it wasn't working. Curious. - They identified the issue (their link wasn't updated), gave no timeline for a resolution when pressed, and said someone would reach out via email. It's late. I asked them to call. Will they? Probably not. - Based on the last 10 days of booking, I've lost at least $2,000 today.

Todo el proceso de onboarding con Madeleine fue buenisimo. Siempre estuvo atenta a nuestras dudas y solicitudes, averiguo cada una de las consultas especificas que teníamos. Queremos a Made en todas nuestras implementaciones!