CloudbedsReviews of cloudbeds.com

Una plataforma excelente: resolutiva, intuitiva y con una gran variedad de herramientas que realmente facilitan el trabajo diario. Su interfaz es amigable y permite navegar con fluidez. Además, el equipo de soporte es destacado: siempre atentos, pacientes y dispuestos a ayudar, respetando los tiempos de cada cliente y ofreciendo soluciones concretas ante cualquier inconveniente.

I loved working with Cesar. He was very patient with me and made sure I understood before moving on to another area.

Overall the Cloudbeds system is good, Cesar Lazarini was a great on boarding coach. He always took time to try to help us determine the best way to set something up. I think I would have liked a little more coaching included, especially when having to set up the sytem form scratch. Also, an instructional video to prepare the person who will be setting up the system on what to expect. There are so many videos and it becomes very overwhelming.

It was very educacional and Well explained

To fellow business owners and hoteliers: do not trust Cloudbeds with your operations. What was pitched to us as a sleek, all-in-one hospitality platform has turned out to be a disorganized, unsupported, and shockingly unprofessional system that has caused real damage to our business. We were sold on promises of: • Integrated QuickBooks support (what they offer is vague blog links, zero guidance, and full liability if you mess up your books), • Seamless RemoteLock integration (it doesn’t work — we’ve had to manually assign codes to every single reservation), • Enhanced OTA performance and SEO benefits (completely unfounded and unverifiable). But what truly pushed this from frustrating to alarming was when Cloudbeds imported public contact information from a completely unrelated hotel on the opposite coast—same name, different business. They scraped that hotel’s business phone numbers and emails from Google and applied them to OUR Cloudbeds profile. We only found out because the actual owner of that hotel tracked us down after weeks of receiving our guests’ towel requests, reservation questions, and check-in issues. When I confronted Cloudbeds about this glaring error, they tried to gaslight me into thinking I had provided the wrong information myself—suggesting that I was somehow at fault for using the exact, correct name of my own hotel. No apology. No accountability. Just deflection and denial. On top of that: • Our reservation calendar has been offline for over 8 weeks, and we are actively losing bookings and revenue. • Support tickets go unanswered or are met with copy-paste screenshots from third-party agents who can’t actually help. • “Specialists” are only available months out, which is useless if your business is being held hostage today. • And to top it all off, we were told after going live that we would have to manually integrate a third-party system just to track and manage tens of thousands of dollars in gift certificates. The Cloudbeds experience has been a complete failure. Their internal structure is chaotic, their customer service is non-functional, and their onboarding process is so broken it puts your business at risk. We are now preparing to switch PMS systems again — despite the sunk costs — because we simply cannot trust Cloudbeds to run our operations. Do not make the mistake we did. The platform may look promising, but behind the scenes, it’s disorganized, unsupported, and actively harmful to your business.

Thank you very much for the excellent customer support. We truly appreciate all the assistance and continued support.

El servicio de soporte de CLoudbeds es muy deficiente. Llevo 5 días esperando ayuda para una conexión con Whatsapp y nada. Tenía un número de wahtsapp y al hacer la conexión he perdido todo. Por ahora, terrible ese tema. Y el soporte desaparecido... 5 días y subiendo

Customer for the past year and regret signing on. Their reporting system is a mess. Duplicate reports doing the same thing, not working, or not matching calculations from other reports. UI is extremely difficult to navigate and the system is clearly built by a person with no experience working for a hotel as setup and methodology doesn't support steps of service of a basic hotel. It's expensive for what it offers and have advised my co-owners to explore an alternative. Really hoping to move onto a new system next year.