CloudbedsReviews of cloudbeds.com

a PMS where you cannot login because 2factor authentication is not implemented correctly is the last thing you need in your daily operation. Its not a joke they try to solve our 2f login since weeks now.

Although there are some good features, but think twice before engaging with this platform. See first your operations and your market and if it is a good fit. Otherwise it is expensive unneeded solution that is not worth the investment. From the other side, even if it is a good fit, the horrible support that they offer is a disaster, if we have an issue they keep days to answer to a question or a support ticket and it can take weeks and this happens all the time with them and with critical situations that made us suffer with our operations in our coliving business in Barcelona and have issues with our clients and incur financial loses, horrible support experience.

I have been using the platform for some moths, and if 0 stars existed, that would be it. This platform is a total disappointment. It is full of problems and bugs. The platform keeps changing (no added value changes) as thy do not know how to fix any of their problems. The invoicing module is absolutely riddicolus. On top, the customer service is inexistent. It is not possible to talk to anybody personally, you can manage after several intents to talk to somebody via messaging - which is also not very helpful as most of the times they tell you stuff as: did you refresh the page, or did you press the button save (as if the people working on the other side were brainless) - in total, the worst decision I have done for my business, I cannot wait to change it. Horrible!!!!!!!!!!!!!!!!!!!!!!!!!

Can Set - Problemas: 1) Han desparecido los datos básicos en los informes de Facturas y Notas de Crédito, 2) Cloudbeds Insights no aparece, 3) El soporte técnico es un desastre, no hay forma de contactar telefónicamente, la IA solo te remite a tutoriales. Día completo perdido!

We opened a new hotel, with our first hotel we used LittleHotelier to manage everything, but we were convinced to sign up with Cloudbeds due to extra features in the app. Reality is far from what was promised: it is not intuitive/user friendly, the support is only via AI not a person - human support is only via email and takes ages for a response, the app in apple doesn't work - there is no data showing. There is a big upsell programme by what we thought were training support staff, but they are really looking to add on more fees for what we understood was included (i.e. door lock integration)

Please be really careful with this company. We were victims of fraud where ads were purchased with our credit card for 2000 USD. Finally they wanted to refund us only a quarter of that and make us pay them for the ads. At this point I am pretty sure that they are part of the scam. Stay away from them !

Good things: - Product feature list slaps. Frankly, they should just remove the bits they're bad at (housekeeping, etc.) - Integration with Google & the OTAs slap (if it wasn't for this, I'd be on Mews yesterday) - Sales process used to be good Bad things: - In their misguided attempts to make the product better, consistently break more than they improve - Currently, for example, a change they pushed caused all our upcoming bookings to show a small (we're talking a few bucks) balance due. This wouldn't be an issue, other than the fact it completely destroys all our reporting and stops our automations (which require payment before check in and check out, meaning our messages don't send, etc.). We've been reaching out to them for weeks, and get what I'm pretty sure are AI responses saying the corpo equivalent of "oopsie, just one sec" - That's just one of a dozen+ examples we've faced over the last two years. When we started with CB, I'm pretty sure their trustpilot score was 4+...it's now in the 3.5 range. No surprise.

This company only replies via ticket and what seems to be AI. I had an urgent issue to solve and could not reach out to anyone on the phone. Their AI based reply to my ticket was totally unsatisfactory and did not reply to my need. There is no phone number provided and no possibility to speak with someone. When you are running an hotel you need a provider that can help you in times of need and not a machine that does not understand the business. I will look for a competitor more user friendly for the near future