CloudbedsReviews of cloudbeds.com

I had great support to set up my property. I am very surprised of the fact that the phone app does not let you do anything (can't add reservations, modify bookings, simple front desk tasks.....). We swapped to cloudbeds for our property thinking it was quite advanced , we are a bit shocked of the difficulty to use the system from a mobile phone. If you are on the go and need to update bookings, Check reservations, etc it's very hard!!! You need to use a laptop, or the web version on your phone browser but it's super buggy and laggy. I would not have taken cloudbeds would have I known this beforehand. It's 2026 and all other cm have good working apps on phones.. I'm a bit shocked.

I have very mixed feelings about Cloudbeds. The onboarding went well. It was quick and helpful, and the team guided me through the initial setup. However, onboarding is mostly about configuration. The real experience starts once you begin using the system in daily operations. Over the past year I’ve had several incidents that not only cost me time but also money. In multiple cases it took a very long time for Cloudbeds to resolve the issue — sometimes weeks — and sometimes the problem was initially redirected to another party. Unfortunately, this often resulted in being sent back and forth between support teams. In the end, the issue did turn out to be on the Cloudbeds side. One example took six weeks before it was resolved. Another issue concerns credit card payments, a feature I pay for monthly. It turned out that it had never worked correctly, yet again the process started with being referred elsewhere, only to eventually be redirected back. To be fair: when you start a chat, you usually get someone relatively quickly who genuinely wants to help. The problem is not the friendliness of support — it’s the follow-through and ownership of complex issues. What also stands out is that most communication I receive from Cloudbeds is about upselling additional products or apps. The reason I don’t expand my setup is simple: I don’t feel the basic functionality is fully stable yet. I’m also probably not the typical Cloudbeds customer. I’m not a hotel, I only rent out a few villas. Perhaps Cloudbeds is simply better suited for larger hotel operations. In the past year I have seriously considered terminating my contract several times and I’ve already looked at other channel managers. There are quite a few cheaper alternatives available. My suggestion to Cloudbeds would be simple: follow up with customers 6 months or a year after onboarding. A refresher training or system check could make a big difference for long-term users. If the core product works reliably and issues are handled properly, I would actually be the first to adopt additional apps and services. But for now, my honest advice to new users is: think twice if you’re not very comfortable with software and systems. I also suspect I’m not the only user experiencing this.

Debo decir que es muy buena a nivel de ventas, pues hace que tu perfil aparezca en google facilmente. Sin embargo, necesita proveedores externos para todo. Pos, facturacion y reporte de extranjeros. Es muy costoso para las funciones que tiene. Me cambiare a otro software que conozco mas economico y que tiene las funciones arriba mencionadas.

Llevo trabajando con ellos 2 años (regento un Glamping de 6 cabañas) El channel manager está muy bien, así como la parte de la facturación y el reporte policial en España muy útil No me gusta la pasarela de pago, en la que pone mensajes confusos para los huéspedes haciendo así que a veces reserven por otros medios. El calendario empieza por domingo en vez de lunes a pesar de haber pedido varias veces el cambio, creando muchas reservas erróneas. Y no facturan por las tasas que se llevan ellos de comisiones por su plataforma de pago quedando ese dinero sin ser ganancia y teniendo que acarrearlo como tal por no poder deducirlo como gasto con la factura

We have been using Cloudbeds for our small B&B for a few years now. It works well for us, although it is a little bit complicated and it always takes a while to train new staff. No support available if you are having issues with the login, which happened to us. If you can't login, you can't check out guests and process their payment. And if you can't get a hold of support, they leave without paying...

In general the channel manager is easy to use. It is the features it doesn't have that is effectively costing us money. We need to put in different cleaning costs for the various dwellings which are differentiated by size, number of beds and bathrooms. We can only charge one rate! Some guests naturally think the rate is too expensive for the one bedrooms at $94. The cost to service the 3 brm with two bathrooms is $152. Hence a loss $58 per stay. Unless this can be resolved we will need to look elsewhere for a new channel manager

We were extremely excited at the beginning of our relationship with them, but now, over the last year and a half we are a bit disappointed. A major issue is the consistent (weekly, at this point) slew of technical issues we experience. Last week, the credit card in a guest reservation did not reflect that they were charged (even though Cloudbeds said they were charged and we will receive payment), sometimes Cloudbeds does not get updated after an OTA adjusts a reservation, often, the website is just extremely slow/buggy. It just seems that they are expanding too quickly for the dev team to keep up. Nonetheless, every piece of software has their own issues, however, the way they recover from these issues is what sets a decent service from a stellar one. The single biggest issue I have with Cloudbeds is the abysmal customer support. No phone support--only chat messages. Since most of their issues affect many clients at once, it means their live chat support gets backlogged. You might wait 45 mins to get a response just to have someone say they are unable to resolve the issue and must escalate it. I will say, if Cloudbeds worked, it would work well.

Initial thoughts: So far the experience with Renato Machado, first, and Maria Garcia afterwards, had been very good. But after I went live this morning I had some issues for which support has not yet been available. It would be good if instead of just email or the chat, there was a customer support line we could call. Talking about the chat, my experience has so far not been very good, as the connection closed twice and forcing me to each time open another chat, having to provide the same information I already had, and going to end of the queue each time.