CloudbedsReviews of cloudbeds.com

Response from CloudbedsMay 8, 2026

Estimado cliente, sentimos mucho los inconvenientes que tuviste y agradecemos sinceramente tus comentarios. Hemos revisado nuestros tickets de soporte y parece que todo ya se ha solucionado; sin embargo, si surge cualquier otro problema, por favor no dudes en ponerte en contacto con nosotros.

Response from CloudbedsMay 4, 2026

Dear CDB, we can assure you that Cloudbeds systems have not been breached, and that our security team monitors 24/7 against such attacks. Unfortunately hotels have been a big target for cybercriminals because of the ease of luring hotel employees into phishing scams. We encourage all hotels to train employees on how to protect themselves from phishing attacks or payment scams. Our guide here explains some common things to look out for: https://www.cloudbeds.com/hotel-cybersecurity/

Response from CloudbedsJan 7, 2026

Dear Gwen, it appears you are a guest making a booking through Cloudbeds software that's being used by one of our hotel customers. We are not an online travel agency, but rather a software platform that hotels use to provide a reservations system for guests, so we cannot automatically provide you with a confirmation email. There are a number of reasons why you may not have received one: * The hotel you booked has not enabled automatic emails from the booking engine to provide guests with confirmations following a reservation. * The hotel did not click "send" when creating the reservation manually in our property management system. We are sorry for your stressful experience, and we would encourage you to leave your feedback with the hotelier or host and ask them to reach out to Cloudbeds for help with software configuration if needed. We unfortunately cannot control whether individual properties choose to enable or disable email automation features in our software.

Response from CloudbedsDec 4, 2025

Hi Dennis, it sounds like you were using our check-in software on a property you recently stayed at, and refused to give required payment details during the check-in process. A few things to note: * Any property setting up their Guest Portal is able to configure their digital check-in process to either include or exclude the option to collect payment details during the check-in process. It's all detailed in our knowledge base, and if the host had any confusion about how to turn off this feature, we would point them here where there are detailed instructions on the setup: https://myfrontdesk.cloudbeds.com/hc/en-us/articles/22338438819099-Guest-Portal-Set-up-Digital-Check-in-for-guests * Furthermore, properties are able to create exceptions to rules, so that collecting Payment Details is hidden in certain scenarios, such as when the reservation was prepaid in full (which sounds like your case). This is part of our custom configuration setup. * Entering your payment details during the check-in process does not necessarily mean you will be charged again. When payment details are enabled, guests are simply asked to add a card; no charges are processed automatically. If you had already paid in full, you would not have been charged a second time. We are sorry for your bad experience, and we would encourage you to leave your feedback with the hotelier or host and ask them to reach out to Cloudbeds for help with software configuration if needed. We unfortunately cannot control whether individual properties choose to enable or disable collecting payment details during the check-in process.

Response from CloudbedsApr 2, 2025

Vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback zu teilen. Unser Team hat sich direkt mit Ihnen in Verbindung gesetzt.

Response from CloudbedsOct 18, 2023

Hi Chris Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email [email protected] and reference this review. Someone from our leadership team would be happy to speak with you.

Response from CloudbedsAug 31, 2023

Hi Claudia, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email [email protected] and reference this review. Someone from our leadership team would be happy to speak with you