CloudbedsReviews of cloudbeds.com

Review for Cata Uribe – Cloudbeds Onboarding Manager I had the pleasure of working with Cata Uribe during my onboarding process with Cloudbeds, and I couldn’t be more satisfied. From the very beginning, Cata was professional, knowledgeable, and incredibly supportive. She explained every step of the process clearly and patiently, making sure I fully understood how everything works. Cata was always on time for our calls, well-prepared, and quick to respond to any questions I had. Her guidance made the entire onboarding process smooth and stress-free. I truly appreciated her dedication, her friendly attitude, and the way she made me feel confident using the Cloudbeds system. Thank you, Cata, for your outstanding support – you’re a true asset to the Cloudbeds team!

The Dash Board is less than optimal. All Reservations are listed alphabetically by first name, no option to have last name listed in order. No where does it give you the revenue for the day, no link to list available room numbers or type. Other issues with advanced deposits, credit card fees, demands for financial records, items that I will articulate in up coming posts.

Pas un très bon partenaire pour un hôtel je vous le déconseille L’application qui bug sans cesse ! Et en cas de litige avec un client très peu de réponse apportées Dans mon cas, un client a réservé en mars une semaine et n’est jamais venu et au mois d’avril, nous recevons un message de Cloudbeds comme quoi ce client a fait opposition et que sa banque était en train de étudier le cas et voilà qu’aujourd’hui début juin, nous recevons un mail comme quoi nous avons perdu Sans aucune autre explication sans aucune preuve apportée par Client, nous sommes dans le flou complet sur cette décisions et aucune explication de cloudbeds alors que nous nous avons amené les preuves par mail de nos échanges avec ce client qui nous a jamais fait d’annulation et même une preuve de mail où il indique le maintien de cette réservation Je suis vraiment très déçu de ce partenaire et vous le déconseille car vous avez aucune protection et n’importe quel client peut demander l’annulation du paiement de son séjour à tout moment sans aucune protection de Cloudbeds je trouve ça inadmissible pour un partenaire

I switched over to cloudbeds at end of March. I was excited for everything we were promised. I was lied to about the CC processing fees - they gave me a high one and then only recently when I complained did they say they had other options! I also am still not on Agoda - Agoda says its cloudbeds, cloudbeds says it agoda and I keep being told they will contact us and help - but nothing. Then I purchased a cc terminal, am being charged for it and we cant get it working. Their support system is horrible - you fill out a ticket - cant get a real person and they send us the same set of instructions three times!!! I have sent emails to my original sales person, Eric Mora, a person who is supposed to be a manager of the district, Natalie Nichols..... nothing. I am beyond furious!

it is the most outdated software and use paper ,pen or anything else but cloudbeds. Absolutely npo after service and all they want is you to buy their payment solutions. Their software is so bad that even their support team is unable to help with issues as they themselves don't understand how it works.

Customer service Good online support ... and employees also respond to the emails afterwards

As someone who helps train new front desk staff, I can’t overstate how intuitive and user-friendly the Cloudbeds system is. We’re now able to get new team members up to speed fast—we’re talking hours, not days. The interface is clean, the workflow is logical, and best of all, our team feels confident using it from day one. Joao was fantastic to work with throughout onboarding. He was quick to respond, incredibly thorough, and brought such a calm and clear presence to the entire process. Whether it was a system deep dive or a quick question, we always felt supported. Cloudbeds has helped us streamline day-to-day operations without sacrificing the personality and hospitality that makes The Longleaf special. We’re big fans—and so is our front desk team.

Joao and the entire team at Cloudbeds have been incredible through the onboarding process. We are so grateful to everyone for their help getting us live. Training our team has been a breeze and we are so happy we made the switch!