Each sterling silver ring, pendant and bracelet is designed in Toronto, Canada and hand-carved in Bali by master silversmiths. With the quality to survive bar fights and uncontrolled skids, each piece is a statement that you are just as untameable as t...
Clocks and Colours (clocksandcolours.com) has 352 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
clocksandcolours.com
Website
clocksandcolours.com
Category
Jewelry & Watches
Location
Toronto
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 35% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I have little experience with them; just ordered a nice ring and they lost the product on USPS… from 11 days I didn’t get the product and no proper communication and customer service… I don’t think they know how to handle any claim or complaints
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13days and counting...
Pls, consider to pay +$1 and send it by Fedex.. so that client can enjoy the product in 2 days
Response from Clocks and ColoursFeb 2, 2026
Hi Kalali, we understand that peace of mind about your order is important to you.
We can see from your recent order history that your order is still in transit, and isn't lost. Your order is supposed to be delivered in the next 24 hours by USPS.
If you need further assistance, you can reach out to us directly by email via [email protected].
AN
Anthony
Thanks for providing an amazing experience with every order.
I’ve been buying rings from clocks and colours for years now and they never disappoint. The customer service is top notch, and the quality of their products is amazing. I get compliments on my rings everyday, and have recommended C&C to many co-workers. Thanks for providing an amazing experience with every order.
Response from Clocks and ColoursFeb 17, 2026
We’re thrilled to hear that your rings continue to impress and that you’re receiving compliments on them every day. Knowing that our customer service and product quality have consistently met your expectations really means a lot.
We also greatly appreciate your recommendations to co-workers, word of mouth like that is invaluable. Thank you again for your trust, and we look forward to continuing to provide you with pieces you love for years to come.
JG
Jon G.
Excellent follow up by Customer…
Excellent follow up by Customer Service! I haven't even received my new ring yet, and I'm already impressed. 10/10 customer service. Would recommend.
Response from Clocks and ColoursMar 2, 2026
Hey Jon,
Thanks so much for your feedback! Our support team works hard to impress our customers; we're glad we could win you over.
GU
Guillaume
des bijoux de qualité exceptionnelle
des bijoux de qualité exceptionnelle
AS
Ansh S.
Worst shopping experience I’ve ever…
Worst shopping experience I’ve ever had. I will not be buying from this company again.
When I placed my order, I was told it would be delivered within 5 days. It actually took 15 days to arrive. After waiting 10 days, I told them I no longer needed the item because it was already past the event I ordered it for, and the order still hadn’t shipped. They refused to cancel and refund me.
When the item finally arrived, the chain broke within 10 days of normal use. I contacted customer support for a return and refund, especially since the product is advertised with a lifetime warranty. I was told they would not refund my money and could only offer store credit. They also said the item was out of stock for 3 months, so I couldn’t even get a replacement.
I asked if they could at least replace just the broken chain, and that was also rejected. They sent me a “replacement request” link that didn’t even work. I submitted return requests multiple times, but customer service kept saying they couldn’t see anything in their system.
Between the shipping delays, poor product quality, and extremely unhelpful customer support, this has been incredibly frustrating. I strongly do not recommend buying from this company.
Response from Clocks and ColoursJan 11, 2026
Hey Ansh, we really appreciate you taking the time to give this feedback, and we’re very sorry for the difficult situation and frustrating experience.
Regretfully, shipping times on many customer orders were extended during the holiday season due to an extensive backlog at our warehouse. We understand your order took longer to arrive than you expected, and we’re very sorry for the inconvenience.
When submitting a warranty claim, we do require certain steps to be taken to ensure that we have everything on record, including photos and order information. It sounds like our online portal wasn’t working, and we can see that the agent assisting you tried to use different methods to get the claim information needed to finalize your claim.
Under our warranty policy, when items are not in stock for replacement, we offer a store credit instead. We do not offer refunds for warranty claims, but we understand and appreciate your input given how recently the order was delivered, and will be using this information to consider changes to our existing policy.
We are sincerely sorry for this situation and for the experience, and will be using this as a learning experience for us to improve the overall customer experience moving forward. If you do decide that you need further assistance, please contact our support team directly at [email protected]
VI
Victoria
Don’t get if you are not sure
Items are ok but what I ordered (it was a present) didn’t fit.
Three stars because I had to battle their CS team that wasn’t helpful and get to a C level directory to get my refund.
Response from Clocks and ColoursJan 11, 2026
Hi Victoria, we're really sorry to hear that you had a difficult time manage your return/exchange request.
Typically, we have a self-service return/exchange portal where customers can find their online order and see all available options. If ever there is an issue with our online portal, our support team is equipped and ready to provided high level assistance with ensuring that customer requests are addressed or actioned in accordance with our return/exchange policy. We appreciate your feedback in this matter as we are aiming to constantly improve the customer experience.
It sounds as though your return request was resolved, however if you do need any further assistance you are welcome to contact us again anytime at [email protected]. Thank you.
TC
Tristan C.
Advertising error acknowledged, but not resolved
I contacted this company after noticing that the Voyageur ring was advertised on Instagram at a discounted price while linking directly to the Voyageur ring product page. I provided screenshots showing the discrepancy.
Their Instagram team acknowledged that the advertisement was incorrect, thanked me for bringing it to their attention, and referred me to customer support for a price match. However, customer support later focused only on distinguishing between similarly named products and did not address the acknowledged advertising error itself or offer any corrective accommodation.
Despite the error being documented and acknowledged internally, the case was closed without resolution or escalation. I was not seeking special treatment—only a reasonable response to an admitted advertising mistake, which in many cases is addressed by honoring the advertised price or offering a goodwill adjustment.
The experience ultimately reflected a lack of accountability once the issue moved beyond social media and into customer support.
Response from Clocks and ColoursJan 11, 2026
Hey Tristan, we sincerely appreciate this feedback, and we're sorry for the confusion and disappointment associated with the promotion.
There was a discrepancy with the name of the product versus the image used in the ad you saw, where the product on promo was not the same as the image. While we truly understand that confusion in these situations isn't ideal, we cannot always offer a reduction in price on the incorrect product. Had the promotion been for the same product of the same name and style as advertised, we would have been more open to making an exception.
When errors occur unintentionally due to technical mishaps, we cannot always afford to offer the product under false circumstances. We will always do our best to come to a compromise wherever and whenever possible.
We have addressed this issue with our internal team, and emphasized the importance of avoiding any similar issues in the future to improve customer experience. We are sorry for any disappointment or frustration this situation and outcome may have caused. If you need any further assistance in the future, please contact our support team anytime at [email protected].
GC
GC
Had an issue placing an online order
Had an issue placing an online order, called the Toronto store to have Darcy pick up (multiple, possibly needless calls) to ensure I had all the info I needed, and was truthful about everything. Richard from customer support then took over via email and handled everything professionally and efficiently.
All around 10/10.
Response from Clocks and ColoursFeb 17, 2026
Thank you for taking the time to share your experience!
We’re so glad to hear that Richard was able to step in and handle everything efficiently, and that Darcy was able to assist you along the way. We know order issues can be frustrating, so it’s wonderful to hear that our team made the process smooth and professional.
Your 10/10 means a lot to us, and we truly appreciate your trust in Clocks & Colours.
