Clocks and ColoursReviews of clocksandcolours.com

Response from Clocks and ColoursMar 31, 2026

Hey Jonathan, we're very sorry for the difficult and frustrating situation involving your order. Your order was impacted by a logistical issue that our team worked exhaustively to resolve to try and get your order to you. Unfortunately, the delivery carrier failed to cooperate with our repeated attempts to fix this for you, and we regret that you were inconvenienced. This was a completely rare and isolated scenario, and not the experience we want for any of our customers. The delivery carrier has taken a very long time to return your order to us, and it wasn't until a couple of days ago that there was any indication that your order was returning to us. Your order should be arriving for return delivery this week, and we will process your refund right way once received. We sincerely apologize for this experience and appreciate your extensive patience throughout this process. We will use your feedback to improve our operations moving forward, as accountability and customer trust are our primary concerns.

Response from Clocks and ColoursMar 9, 2026

Thanks so much for this shout-out, Timo! We really appreciate your ongoing support. Hit us up anytime you need further assistance. Our customer support team is here for you.

Response from Clocks and ColoursMar 2, 2026

Hi Joshua, We're sorry about your confusion regarding your returns. We have triple-checked your orders and can see that all of the available funds involved in both your original purchase and your exchange have been fully refunded to you for several days now. We understand that the core of your concerns, which were communicated in your emails to us, was that your bank has not reinstated the funds. However, we have shown you detailed screenshots of all of your transactions, demonstrating that all possible refunds have been submitted as per your request. We strive to resolve matters that are in our control to the best of our ability. However, we can't control whether your bank is taking extra time to return your funds to you. We do recommend that you contact your bank and have them take a closer look at any of the potential concerns you may have with your refund. We'll do everything we can to be of assistance. You can continue to reach us at [email protected] for further assistance.

Response from Clocks and ColoursFeb 25, 2026

Thank you for taking the time to share your experience. We truly understand how disappointing it can feel when a piece doesn’t look the way you expect, especially when you’ve invested in it. Questions about material quality are important to us, and we want to address them openly. The North Star x Brass Inlay and Snake Bones necklaces are made using the materials listed in their descriptions, including .925 grade sterling silver and stainless steel where specified. We do not substitute materials, and each production batch goes through material verification and quality inspections before being released for purchase. Our commitment to accuracy and transparency in our product descriptions is something we take very seriously. It may also be helpful to note that sterling silver naturally oxidizes over time when exposed to air, humidity, or other environmental factors, even when stored and not frequently worn. This can cause darkening, but it is a surface reaction rather than corrosion and is typically reversible with proper care. Stainless steel, under normal conditions, does not corrode. Gentle use of a silver polishing cloth or appropriate cleaner is often enough to restore the original finish and is considered routine maintenance for silver pieces. We stand behind the quality of our craftsmanship and remain committed to supporting our customers and addressing concerns in a fair and thoughtful manner. We appreciate your input, and if you need any further assistance, you can reach our support team directly at [email protected]

Response from Clocks and ColoursFeb 17, 2026

Thank you so much for your incredible support and loyalty. Hearing that you’ve built a collection of over a dozen pieces and have consistently had positive experiences truly means a lot to us. We’re especially glad our team was able to process your warranty claim quickly and make the experience smooth for you, that level of care is exactly what we strive for. Your confidence and trust are the highest compliments we could receive. We look forward to continuing to be part of your collection for many years to come.

Response from Clocks and ColoursFeb 17, 2026

Thank you for your honest feedback and for your continued support. We’re really glad to hear that you’ve enjoyed the craftsmanship of your pieces and that our customer service team has been able to support you with replacements and refunds whenever needed. That said, we also truly appreciate you sharing your thoughts about durability, feedback like this is incredibly valuable and helps us continue improving. Our goal is always to create pieces that not only look great but also last, and to stand behind our customers if anything doesn’t meet expectations. Thank you again for your trust in Clocks and Colours it means a lot to us, and we look forward to continuing to serve you.