Gemma H.
We have raved about this platform previously but will be advising anyone in future that this platform is not to be relied upon.
We have been using clickup to run our property management agency for the past 2yrs. We were always extremely happy. However, over the past 6 months pretty much everything about this platform has gone drastically downhill. Customer service used to be amazing, now it takes days to receive a response. The platform is slow and constantly glitching. Email accounts deactivation which has a knock effect to automations. This platform has cost me at least 3 full days of additional work in the past month. The response i received from my last complaint was "all looks ok now, sorry but we're creating version 3 which might cause issues whilst moving over" THATS NOT ACCEPTABLE. It looks ok now because I spent days fixing it myself whilst waiting for your response and the fact that you are creating version 3 should NOT have a negative effect on your paying users. We have raved about this platform previously but will be advising anyone in future that this platform is not to be relied upon. Very frustrated, angry and disappointed right now.
Response from ClickUpMay 23, 2023
Hey, Gemma! We truly appreciate the time that you are taking to share details about your experience. We know it's frustrating when anything falls short of expectations. We want ClickUp to be your go-to productivity platform, so when we miss the mark, we want to make it right. I reached out to our internal teams and see that you were previously working with our Technical Support team. I've reached out to the appropriate management teams to pass along your feedback. In the meantime, we will continue our focus on hiring top-tier talent to expand our engineering teams so we can consistently deliver the delightful experiences you demand. We value your feedback and want you to know we're listening. If you have any issues again in the future, please feel free to reach out to us via chat or email at [email protected] to discuss the available resources. Thank you for choosing ClickUp so we can be a part of this journey together!