Hilary W.
Sensible, simple responses
Rapid response is so important when you are suddenly stopped in your tracks.
Important Notice Regarding This ProfileAfter maintaining our Trustpilot profile for several years and receiving many positive reviews, we began experiencing a significant number of fake reviews. Unfortunately, we have not found Trustpilot’s review-dispute process effective in addressing this issue as their automated system allows clearly fake reviews.As a result, we have stopped monitoring and maintaining this profile, and the rating shown here may not accurately represent our customers’ experiences.Please visit our official website to read hundreds of reviews and testimonials from genuine customers.
ClickMagick (clickmagick.com) has 532 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Hilary W.
Rapid response is so important when you are suddenly stopped in your tracks.
Marsha V.
The staff is knowledgable and helpful...always! And, so quick in helping me understand the issue. Thanks, team!!
PAC M.
simply the worst help .. no answers no availability ... oh a feature is not working properly well just don't use that feature...no chat available... really awful service.. if you are based in USA it is not the service for you..if you are someone who works weekends wih it..this is not for you..if you are new to this..this is not for you I have read the Clickmagick response to my review and I thank them for it. I stand by my review without further comment.
Response from ClickMagickMar 27, 2023
I'm sorry you had a bad experience but your review is not an accurate reflection of your experience with us at all. You've submitted several tickets and we always responded in a timely manner and helped you as best as we could. In this most recent ticket we even shot you a custom video showing you exactly what to do to solve your problem. Our live chat is available roughly 18 hours per day but obviously there are some people like yourself who may have schedules that don't sync up with that. As you mentioned yourself in one of your tickets you are "very new" and the problem is that you were trying to follow an outdated training provided by a third-party. Your statement "oh a feature is not working properly well just don't use that feature" is simply not true. We never said that at all. We respectfully told you repeatedly what needed to be done, but you kept insisting on following the outdated training. You were also super rude and unprofessional, berating our support rep and saying things like “goddamnit … do you even know what you’re talking about?” A newbie like yourself saying something like that to an expert with years and years of experience, while asking for our help, is beyond ridiculous. If anything your complaint should be directed at the third-party who's outdated training you were following, not at us. As explained previously, we can no longer have you as a customer.
Vojtech H.
The system seems powerful and neat. But they have this unreasonable limitation that short slug must have at least 4 characters, which makes the links too long and not practical for SMS marketing.
stephen L.
I have found this platform easy to follow. When I did get stuck I reached out to the support & I received a response very quickly.
James B.
I reached out after trying most of the morning to insert code on a site that I wanted to use to create my lander. Once I got in touch with the support at ClickMagick, they told me that that site would not work for what I wanted to do, then they gave me three other sites that fit my budget that did work with their system. That made things a lot easier. I didn't have to from place to place trying to get something to work only to find out it would nerve work. Thank you, Great job.
Chris D.
ClickMagick is the best. Support is awesome, helpful and responsive.
Justin C.
Reached out with an issue I had around conversions, the response was quick and the answer resolved my issue via the first email. Great service, super fast, thanks!