Blanca de la F.
Very efficient and helpful support.
Very efficient and helpful support. Thanks ClickMagic Team!
Important Notice Regarding This ProfileAfter maintaining our Trustpilot profile for several years and receiving many positive reviews, we began experiencing a significant number of fake reviews. Unfortunately, we have not found Trustpilot’s review-dispute process effective in addressing this issue as their automated system allows clearly fake reviews.As a result, we have stopped monitoring and maintaining this profile, and the rating shown here may not accurately represent our customers’ experiences.Please visit our official website to read hundreds of reviews and testimonials from genuine customers.
ClickMagick (clickmagick.com) has 532 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Blanca de la F.
Very efficient and helpful support. Thanks ClickMagic Team!
Teresa T.
Very helpful with their customer assistance in helping me to cancel my account 🙂 Thank you so much!!
Nikki Miller K.
James was patient with me, while I was trying to figure out what was going on. I was finally able to figure out the issue with his guidance. Very appreciative.
Claire A.
Extremely quick and helpful support.
Shelly D.
I have always received excellent and fast service from the support desk folks. It's so refreshing.
Steve A.
Always prompt and extremely patient and helpful.
Andreas
Fast and great support The support at Clickmagick is the best, had a complex tracking problem that they fixed in a matter of minutes. Thanks!
Ranvijay
I've been a loyal Click Magic user for over a year, relying on it for crucial data insights. Imagine my shock when, without warning, I was locked out with a message stating my account had been cancelled. The reason? Billing issues — which would have been easily resolved if I'd been informed. Not a single email alert came through to flag this critical problem. Upon contacting support, ready to update my payment details, I hit another roadblock. I was told my account couldn't be restored, leaving me without my valuable data. This isn't just inconvenient; it's unacceptable for any service, let alone one entrusted with the lifeline of a business. Support for long-standing customers should be a priority, not an afterthought. Business owners juggle myriad tasks daily; we can't be expected to micro-manage app notifications. An email—a simple, basic courtesy—is the least a service can provide to maintain a healthy client relationship. It's a hard lesson learned: even with the best of past experiences, the true test of a service is how it handles the hiccups. Unfortunately, this time, Click Magic missed the mark. Here's the ticket, raised well in advance which speaks about email notification issue, which was never addressed correctly, just a ticket was created. I am attaching screenshot of chat for reference.
Response from ClickMagickNov 4, 2023
I'm sorry but this is simply inaccurate. Your payment first failed on 10/9 at which time you were sent an email about it. Starting on this day, a large unmissable alert was also present at the top of every page in your account, letting you know that a payment was due. Starting on 10/16, this alert was updated to let you know that your account was now past due, along with a link to our billing policies. You still didn't make a payment, so then starting on 10/23 the alert changed to alert you that your account was now seriously past due, and warning you that your account would be cancelled in 7 days if you didn't make a payment. You continued to use your account and still didn't make a payment, and then your account was finally cancelled on 11/1. The only issue here is that you ignored all of this and didn't make a payment.